front desk agent

Education:

Secondary (high) school graduation certificate. or equivalent experience.

Work setting:

Hotel, motel, resort.

Tasks:

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Process guests' departures, calculate charges and receive payments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Personal suitability:

• Dependability.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Organized.
• Reliability.
• Resourcefulness.

Screening questions:

1. Are you available for shift or on-call work?.
2. Are you currently a student?.
3. Do you have experience working in this field?.
4. Do you have the required certifications listed in the job posting?.

Employment terms options:

• Shift.
• Flexible hours.

Experience:

Experience an asset.

Health benefits:

Health care plan.

Financial benefits:

Bonus.

Support for youths:

• Offers mentorship, coaching and/or networking opportunities for youth.
• Provides awareness training to employees to create a welcoming work environment for youth.