manager, restaurant

*Who we are*

The Westin Bear Mountain Resort & Spa in Victoria is a luxurious 5-star hotel with 91 rooms, a restaurant, a bar and lounge area, a 300-person ballroom, and conference facilities. The hotel is part of the Westin brand, which falls under the Marriott umbrella. The hotel also features a state-of-the-art spa and serenity pool.

*Overview*

We are seeking an experienced *Restaurant Manager* to lead the day-to-day operation of our restaurant. This position is responsible for delivering an exceptional guest experience while overseeing service standards, team performance, financial results, and operational procedures.

The successful candidate will be a hands-on leader who can build an engaged team, make sound operational decisions, and work collaboratively with the culinary team and other departments. They will bring strong organizational and communication skills, sound business judgment, and a genuine commitment to hospitality.

*Responsibilities*

• Lead daily restaurant operations, including service planning, floor coverage, and opening and closing procedures.
• Set service expectations and ensure the team follows Westin and Marriott standards.
• Recruit, train, coach, and support employees; prepare schedules and manage labour within approved budgets.
• Monitor revenue, labour and operating costs, sales, and guest feedback; identify ways to improve results.
• Oversee reservations, table management, POS procedures, cash handling, and end-of-day reporting.
• Coordinate with Culinary, the Sommelier, and other teams on menus, daily features, wine dinners, and dining experiences.
• Manage restaurant and beverage inventory, including ordering, receiving, storage, and cost control.
• Maintain a clean, service-ready restaurant and ensure food safety, liquor service, and workplace safety requirements are followed.
• Respond to guest concerns and support service recovery; communicate operational updates and work with other departments to improve the guest experience.

*Qualifications*

• At least 3 years of restaurant or hotel food and beverage experience, including team leadership; full-service experience is preferred.
• Experience coaching and scheduling employees.
• Knowledge of restaurant financials, labour planning, inventory, and cost control.
• Strong guest service, problem-solving, and communication skills.
• Comfortable using POS, reservation, scheduling, and standard business software.
• Available to work evenings, weekends, and holidays.
• Serving It Right certification, or willingness to obtain it before starting. FoodSafe certification is an asset.
• Hospitality education or upscale hotel or resort experience is an asset.

Pay: $65,000.00-$72,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Vision care

Ability to commute/relocate:

• Langford, BC V9B 6R3: reliably commute or plan to relocate before starting work (required)

Experience:

• Food industry: 1 year (required)

Work Location: In person