housekeeping manager

*Who we are*

The Westin Bear Mountain Resort & Spa in Victoria is a luxurious 5-star hotel with 91 rooms, a restaurant, a bar and lounge area, a 300-person ballroom, and conference facilities. The hotel is part of the Westin brand, which is part of Marriott International?s Westin brand. The hotel also features a state-of-the-art spa and serenity pool.

*About the position*

Reporting to the Room Division Manager, the Housekeeping Manager leads the daily housekeeping operation and ensures guest rooms and assigned public areas are clean, well maintained, and ready for guests. The role oversees team performance, room readiness, inspections, labour planning, supplies, and compliance with Westin and Marriott standards.

The successful candidate is an organized, hands-on hotel leader who can motivate a diverse team, coordinate closely with the Front Office and Engineering teams, and respond calmly to changing occupancy and guest needs.

*About the job*

• Lead daily housekeeping operations and assign work based on occupancy, arrivals and departures, VIPs, staffing, and business priorities.
• Coordinate with Front Office to maintain accurate room status, return inspected rooms to service promptly, and communicate delays.
• Inspect guest rooms and public areas to ensure they meet cleanliness, presentation, safety, and Westin and Marriott brand standards; follow up on deficiencies and support audits.
• Recruit, onboard, train, coach, and develop employees; set expectations, provide feedback, and address performance or attendance concerns.
• Manage schedules, timekeeping, payroll information, and labour productivity within approved staffing plans and budgets.
• Coordinate maintenance follow-up with Engineering, track out-of-order rooms, and plan deep cleaning and other housekeeping projects.
• Respond to guest requests and concerns, provide service recovery, and follow up to confirm resolution.
• Oversee linen, supplies, uniforms, and equipment, including inventory, ordering, and cost control; maintain lost and found procedures.
• Promote safe work practices, including WHMIS, chemical handling, and equipment use; report hazards and incidents.
• Maintain accurate records and communicate staffing, room readiness, guest feedback, maintenance concerns, and operational results to the Room Division Manager; recommend improvements.

*Qualifications*

• At least 3 years of hotel housekeeping experience, including team leadership; full-service hotel or resort experience is preferred.
• Experience scheduling and supporting a housekeeping team, coordinating room status, and maintaining guest room and public-area standards.
• Strong communication, organization, problem-solving, and time-management skills, with attention to detail.
• Comfortable using hotel systems, scheduling and timekeeping tools, and standard business software.
• Knowledge of workplace safety, WHMIS, and safe chemical handling; related training is an asset.
• Available to work a flexible schedule, including weekends, holidays, and varying shifts as needed.

*What we offer*

Our location atop Bear Mountain Resort in Langford offers convenience to our commuting employees. We provide free on-site parking for those with their own vehicles. We prioritize our staff's well-being, offering complimentary top-notch lunches in the staff room and free access to our fitness facility.

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

• Dental care
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Langford, BC V9B 6R3: reliably commute or plan to relocate before starting work (required)

Experience:

• Housekeeping: 3 years (required)

Work Location: In person