Customer Service Representative

An established Santa Clara manufacturing company is seeking an experienced customer-focused CSR to assist with daily operations. Initially a part-time opportunity with full-time potential. Flexibility on daily hours and scheduled days open for discussion. Please review job functions below and submit your resume for immediate consideration. Job functions: Maintain customer interaction Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication with the customers Work closely with the sales team Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Assist with placement of orders, RMA's Prepare periodic reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Requirements: Proven customer support experience Strong phone contact handling skills and active listening Familiar with ERP systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Proficient with Excel and MS Office Job Type: Part-time Pay: From $26.00 per hour Benefits: Flexible schedule Work Location: In person