medical office assistant

*About the Role*

We are looking for a friendly, organized, and reliable Medical Office Assistant to join our team. The successful candidate will be responsible for providing excellent patient service, supporting day-to-day clinic operations, and assisting with communication and outreach to our Chinese-speaking patient community.

_Strong communication skills in both English and Chinese (Mandarin)_ are required, as the successful candidate will regularly communicate with Chinese-speaking patients and assist with our Chinese social media channels.

This position would be a great fit for someone who is interested in both healthcare administration and marketing.

*Key Responsibilities*

• Greet and assist patients in a professional and friendly manner
• Answer phone calls, emails, and patient inquiries
• Schedule, confirm, and manage patient appointments
• Assist patients with registration, forms, and general clinic inquiries
• Communicate effectively with patients in both English and Chinese
• Provide translation or communication support when needed
• Maintain accurate patient information and assist with electronic medical records
• Process payments and assist with other administrative duties
• Support physicians, nurse practitioners, and other healthcare providers with daily clinic operations
• Manage and respond to messages on Chinese social media platforms
• Create and publish basic content for Chinese social media channels
• Assist with clinic promotions, advertisements, posters, and other marketing materials
• Support community outreach and promotional activities when required
• Perform other administrative and clinic-related duties as assigned

*Qualifications*

*Required:*

• Strong verbal and written communication skills in _English and Chinese (Mandarin)_
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Professional, friendly, and patient-focused attitude
• Comfortable working in a fast-paced environment
• Basic computer skills and ability to learn new software quickly
• Ability to handle confidential patient information professionally

*Assets / Preferred Qualifications:*

• Previous experience as a Medical Office Assistant
• Knowledge of medical office procedures or electronic medical records
• Experience managing Chinese social media accounts
• Knowledge of social media platforms such as _Xiaohongshu (???), WeChat, or other Chinese social media platforms_
• Basic knowledge of marketing or digital marketing
• Experience creating promotional materials using _Canva_
• Experience with social media content creation, graphic design, or online advertising
• Interest in healthcare marketing and community outreach

*What We Offer*

• A friendly and supportive clinic environment
• Opportunity to gain experience in both _healthcare administration and marketing_
• Opportunities to take part in clinic marketing, social media, and community outreach initiatives
• A dynamic role with opportunities to develop new skills and take on additional responsibilities

If you are a motivated, people-oriented individual who enjoys working with patients and has an interest in both healthcare and marketing, we would love to hear from you.

Pay: $18.00-$21.00 per hour

Work Location: In person