Operations Department Assistant (m/f/d) (Industrial Clerk)

Operations Department Assistant (m/f/d)

Requirement ID: 74779

Date: 01.07.2026

Location:

Eschweiler, NW, DE

Department: Operations

Description:

At West, we are a dedicated team united by the goal of improving the lives of patients, who have been at the center of our company for more than a century. Our history began when Herman O. West solved the problem of supplying large quantities of penicillin to the US government during World War II. Through our work, delivering thousands of life-saving and life-enhancing injectables to millions of patients every day, West's indelible impact on the healthcare industry has only just begun. Our history began with a name. How will your name help shape our future?

There is no better place to join an inclusive community of professionals that offers opportunities for lifelong learning, growth, and development. Through performance programs, we promote the physical, mental, emotional, and financial health of our team members and their families.

We believe in helping those in need in the communities where we live and work. And we are equally committed to a healthier environment and a healthier planet through our sustainability efforts.

No relocation assistance is offered for this position.

This is a position that requires an on-site presence.

Contract details: Full-time, permanent Job Summary

The Operations Department Assistant (m/f/d) supports the Production Manager with administrative, organizational, and coordinative tasks in daily operations. The goal of the position is to ensure a smooth flow of information, efficient processes, and structured support for the production management.

The activity takes place predominantly in the administrative environment of production, with regular proximity to production-related areas. The position requires a good understanding of operational processes as well as the ability to work in a structured and solution-oriented manner in a dynamic environment.

Key Duties and Responsibilities

• Supporting the Production Manager in the planning, organization, and tracking of operational topics
• Coordination and preparation of meetings, appointments, and production rounds
• Creation, maintenance, and tracking of minutes, action lists, and status overviews
• Preparation of key figures, evaluations, and presentations for the production management
• Supporting communication between production, quality, logistics, technology, HR, and other interfaces
• Administration and maintenance of documents, reports, and internal records
• Tracking of open tasks, escalations, and measures from production meetings
• Supporting shift, vacation, or resource planning, if required
• Collaborating on the improvement of administrative processes within production
• Supporting internal audits, training, and documentation requirements
• Organization of visitor appointments, internal events, or coordination meetings in the production environment
• Ensuring structured filing and information management
• Handling general administrative tasks for the production management

Education

• Successfully completed commercial vocational training or a similar qualification

Professional Experience

• Initial professional experience in a comparable position, ideally in an internationally operating company

Preferred Knowledge, Skills, and Abilities

• Teamwork and a service-oriented mindset
• Very good organizational and coordination skills
• Structured, reliable, and independent way of working
• High communication skills and professional appearance
• Discretion in handling confidential information
• Very good organizational and planning skills as well as enjoyment in collaborating with various hierarchical levels and interfaces
• Ability to set priorities and track tasks in a timely manner
• Sound knowledge of MS-Office and knowledge of SAP are desirable
• Good written and spoken English skills

Pay Transparency

The annual base salary range for this position is €39,864.00 to €50,736.00. The target total compensation is determined based on objective and gender-neutral criteria, including relevant professional experience, qualifications, skills, market comparison data, geographic location, as well as the scope and responsibility of the position.

For this position, variable compensation as well as participation in further compensation programs may additionally be provided, in accordance with the terms of the compensation plans applicable in the respective country of employment. Furthermore, employees are entitled to participate in the additional benefits and total compensation programs of the company applicable to their location and employment status.

#LI-KS1

West is committed to diversity and equal opportunity. We foster an environment where all people are safe, treated fairly, valued, and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sexuality, gender identity, sexual orientation, age, marital status, veteran status, disability status, or other legally protected characteristics. To the extent permitted by law, employment at West Pharmaceutical Services, Inc. or any of its subsidiaries or affiliates is subject to the satisfactory completion of a background screening.

About West The year 2023 marks West's 100-year milestone of innovation and the crucial role West continues to play in healthcare and patient care. With 10,000 team members at 50 locations worldwide, West delivers over 47 billion components and devices every year. Headquartered in Exton, Pennsylvania, West generated a net sale of 2.89 billion US dollars in the 2022 fiscal year. West is traded on the New York Stock Exchange (NYSE: WST) and is included in the Standard & Poor's 500 Index. Further information can be found at www.westpharma.com (http://www.westpharma.com/) .

Additional Information: Applicant Requirements: Advanced Knowledge: Planning, office and administrative work, controlling, clerical work