diversity manager

Human Resources Manager

*West Coast Kids* is a modern baby and kids boutique with a proud history of over 50 years in business. Family-owned and Canadian-operated, we have grown to *10 locations across Canada*, supported by our Bradford warehouse and head office operations in Winnipeg, Manitoba, and a team of approximately *325 employees*.

We are looking for an experienced, dynamic and people-focused *Human Resources Manager* to join our team and take an active role in building and enhancing the Human Resources function at West Coast Kids.

This is a *permanent, long-term opportunity* for an individual who is reliable, highly organized, approachable and committed to supporting people. The successful candidate will bring strong communication skills, HR expertise, excellent writing abilities and experience developing and implementing HR policies and processes.

This is a hands-on role that requires someone who can manage the day-to-day needs of HR while also looking at the bigger picture?identifying opportunities to improve our systems, policies, training, employee experience and leadership capabilities as our company continues to grow.

The Human Resources Manager will work closely with senior leadership, field partners, store managers and our warehouse team to provide a high level of HR support across the organization.

Primary Objectives

• *Build, enhance and continually improve the Human Resources function at West Coast Kids.*
• Provide a responsive, approachable and knowledgeable HR resource for employees and management.
• Support the health, safety and well-being of our workforce.
• Develop strong and consistent HR practices across all locations.
• Build a company culture focused on continuous improvement, employee engagement, retention, development and accountability.
• Strengthen our HR systems, policies, processes and resources to support a growing organization.
• Develop and support our managers so they have the knowledge, tools and confidence to effectively lead their teams.

Key Responsibilities Human Resources & Employee Relations

• Manage the day-to-day Human Resources function and provide guidance and support to employees and management.
• Be a highly responsive and accessible HR resource for employees across the organization, ensuring questions and concerns are acknowledged and addressed in a timely, professional and caring manner.
• Build trust with employees by being approachable, available and willing to listen while maintaining confidentiality and professional boundaries.
• Provide a high level of HR support to our stores, warehouse and leadership teams.
• Support employee relations, workplace concerns, performance management, attendance and other employee matters.
• Coach managers through employee situations and provide practical guidance to help them address issues appropriately and consistently.
• Support employee reviews, development plans and ongoing performance discussions.
• Maintain accurate and confidential employee records and documentation.

Building & Enhancing Human Resources

• Take an active leadership role in *building, strengthening and continually improving HR at West Coast Kids*.
• Develop HR processes, systems and resources that support a growing organization of approximately 325 employees.
• Establish clear, consistent and professional HR practices that can be effectively implemented across all locations.
• Identify opportunities to improve the employee experience from recruitment and onboarding through training, development, performance management and retention.
• Stay current with HR best practices, employment legislation and workplace trends.
• Regularly review our HR practices and identify opportunities to improve efficiency, communication, consistency and employee support.
• Develop a long-term HR strategy that supports the continued growth of West Coast Kids and our people.

HR Policies, Procedures & Employee Handbook

• Take ownership of the development, review and ongoing impr