SUPERVISOR
1. Operations Management & Service Delivery Assurance
- Contractual SLA Enforcement: Supervise and coordinate daily facility and environmental activities to ensure prompt and efficient service delivery in strict accordance with individual client contract terms.
- Site Deployment and Scheduling: Plan, coordinate, and schedule manpower deployment (supervisors, cleaners, technicians) across assigned client sites (e.g., offices, factories, healthcare environments, or cleanrooms) to avoid manpower shortages.
- Hands-on Team Support: Maintain a proactive, hands-on approach, stepping in to support supervisory or operational duties on the ground whenever required to ensure target service levels are met.
2. Client Relations & Quality Control
- Site Inspections: Conduct rigorous, regular site walkthroughs and quality audits to verify that specialized cleaning and operational maintenance standards are met.
- Issue Resolution: Act as a primary point of contact for corporate clients; professionally handle feedback, track service-related complaints, and enforce swift corrective actions to maintain client satisfaction.
- Specialized Program Tracking: Oversee tech-integrated and certified sanitation workflows, such as managing compliance for properties participating in the Happy Toilet Programme or high-grade cGMP cleanroom protocols.
3. Workforce Training & Talent Acquisition
- Team Supervision: Guide, mentor, and train a diverse, multicultural site workforce (including site supervisors and frontline staff) to maintain consistent, high-quality execution.
- Recruitment Support: Actively support the operations manager in driving localized recruitment initiatives to attract, interview, and onboard reliable operational talent.
4. Supply Chain & Inventory Control
- Resource Management: Monitor, control, and optimize the use of physical assets, inventory stock, specialized machinery, chemicals, and cleaning equipment across various locations.
- Procurement Sourcing: Regularly inspect the structural wear of site tools and equipment, arranging for timely replacements or product sourcing through WellSpring's authorized suppliers.
5. Health, Safety, & Legal Compliance
- HSE Reporting: Enforce total staff compliance with national Quality, Environmental, Health & Safety (QEHS) standards, ensuring all site personnel adhere to strict safety protocols during complex cleaning or mechanical/electrical (M&E) repair works.
- Statutory Compliance: Monitor and log compliance frameworks tied to Singapore's legal guidelines, ensuring operations adhere to NEA regulations (e.g., vector control, environmental cleaning licenses) and WSH Council standards.
6. Records & Financial Management
- Basic Records Upkeep: Maintain accurate administrative logs, including employee attendance sheets, daily shift reports, machine maintenance cycles, and incident tracking records.
- Performance reporting: Compile periodic operational and cost-management data dashboards, delivering actionable optimization recommendations directly to WellSpring's senior
Willing to do Weekends ( Sat& sundays) work and have to do Night Shift also.
Ayyakannu Buvaneswaran, EA: R1217664, MOM Lic: 12C5314, What's app: +65 9342 8909