Head, People and Experience

Welcome2Africa InternationalAbujaroam-ngpublished 10/27/2026

Must-have:SeniorLeadPrincipal

Strategic HR and Business Alignment

Work closely with the CEO, senior leadership, and department heads to understand W2A’s strategic goals and translate them into people, structure, and execution plans.
Ensure that roles across the organization are linked to wider objectives, including revenue generation, investment facilitation, trade execution, donor delivery, stakeholder engagement, and institutional growth.
Advise leadership on team structure, capacity gaps, duplication, role overload, reporting lines, and manpower planning.
Ensure HR is directly supporting W2A’s business priorities and long-term group ambitions.

Operations, Systems, and Process Development

Support the strengthening of internal operations by helping to design, document, and implement practical processes across department
Develop and improve processes for: Recruitment and onboarding, Performance management, Leave and attendance, Staff records, Departmental reporting, Approvals and escalation, Task tracking and accountability, Handovers and exits, Disciplinary matters, Internal communication and documentation
Ensure W2A does not rely only on verbal instructions or scattered email trails.\
Help create clear trackers, folders, templates, SOPs, and reporting systems that improve visibility, reduce chaos, and support continuity.

Organizational Structure and Role Clarity

Support the development of a clear organizational structure aligned with W2A’s group and HoldCo ambitions.
Ensure that each department and, over time, each entity has: A defined mandate, Clear reporting lines, Measurable responsibilities, Properly assigned ownership
Review and update job descriptions, KPIs, role briefs, reporting expectations, and departmental structures.
Identify where W2A needs to hire, restructure, retrain, or reassign responsibilities to improve delivery.

Performance, Culture, and Accountability

Support the development of a performance culture where staff understand their roles, deliverables, timelines, and contribution to W2A’s strategic goals.
Track performance across departments and escalate concerns early where there is: Underperformance, Lack of ownership, Weak follow-through, Poor communication, Missed deadlines
Support fair but firm performance reviews, probation reviews, disciplinary processes, and performance improvement plans.
Help build a culture of ownership, professionalism, accountability, institutional discipline, and execution.

Recruitment and Talent Planning

Lead recruitment processes for priority roles that are critical to W2A’s growth and operational strengthening.
Develop role briefs, interview scorecards, recruitment trackers, candidate assessment tools, and onboarding plans.
Support recruitment across: Operations o Finance, Growth, Trade, Investment facilitation, Research, Legal, Executive support, Strategic execution
Ensure W2A hires people who are structured, proactive, accountable, commercially aware, and able to work in a fast-paced environment.

Minimum of 5–7 years’ experience in HR, people operations, organizational development, or HR business partnering.
Experience working in a fast-growing, founder-led, project-driven, consulting, investment, trade, development, or SME environment.
Strong experience designing and implementing HR processes, policies, SOPs, trackers, and performance systems.
Practical understanding of organizational structure, manpower planning, recruitment, performance management, and employee relations.
Good knowledge of Nigerian labour practices and employment documentation.
Experience in donor-funded, international development, investment, trade, or private sector organizations would be an advantage.

Required Skills and Competencies