Operations Associate
Your tasks
Perform end-to-end trade settlement and corporate action processing for securities, mutual funds, and options. Ensure timely, accurate trade verification, reconciliation, and resolution of failed trades. Support system testing, process improvements, and operational rotations within the team.
- Perform end-to-end trade settlement for securities, collective investment schemes, equities, mutual funds, and options to ensure compliance with licensing requirements
- Verify completion and accuracy of all securities and trade transactions and process settlement instructions promptly
- Review trade matching reports and resolve all failed trades efficiently to maintain settlement integrity
- Ensure sufficient funding is available to support timely trade settlements
- Process settlement and corporate action events accurately and within deadlines
- Reconcile trades, shares, and corporate actions to maintain accurate records
- Implement and adhere to control procedures by identifying gaps and ensuring corrective controls are applied
- Analyze data to recommend enhancements for new product launches, service upgrades, and platform improvements
- Manage escalation and resolution of requests, inquiries, issues, and errors while identifying policy gaps and formulating policies to optimize processes
- Periodically review and update standard operating procedures (SOP) to maintain operational effectiveness
- Participate in project initiatives and perform ad hoc tasks as required to support business needs
- Validate back-office system functionality through User Acceptance Testing (UAT) and refine daily operating procedures accordingly
- Identify system gaps and contribute to lean process improvements to enhance operational efficiency
- Streamline back-office operations by actively engaging in system testing and workflow redesign
- Adapt to role rotations within the Operations team to develop broad operational expertise
Requirements
Preferred competencies and qualifications
- Diploma or Degree in Business, Finance, or related field
- 1–3 years of operations or back-office experience preferred
- Knowledge and proficiency in basic coding, AI adoption, and/or Robotic Process Automation (RPA) are advantageous
- Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills
- Ability to manage multiple projects and priorities in a fast-paced environment with strong attention to detail and structured problem-solving approach
- Proficiency in Microsoft Office, especially Excel and PowerPoint; experience with process mapping, workflow, project management, or data analysis tools is an advantage