UX Designer with 5 years experience (Contract)
( /Ref: 300) [12 months contract, renewable] We’re looking for a UX Designer to join our mission-driven product team to design intuitive, inclusive, and impactful digital services for citizens, employers, and industry partners. You’ll play a key role as an individual contributor —shaping experiences through research-driven design , co-creating with stakeholders, and collaborating across product, design, and engineering. This role is ideal for someone who is comfortable with ambiguity , skilled in both user research and interaction design , and thrives in agile, cross-functional teams . You’ll have opportunities to design across multiple platforms and touchpoints, and contribute to strategic decisions that shape the product’s direction. What You’ll Do
- Lead the end-to-end UX design process —from framing problem spaces and user needs to deliver wireframes, prototypes, and final design specs.
- Plan and conduct user research (qualitative and quantitative) including usability testing, interviews, surveys, and A/B testing.
- Map complex user journeys and service blueprints to uncover pain points and opportunity areas.
- Facilitate co-creation and ideation workshops with stakeholders, users, and your cross-functional team.
- Communicate your design rationale clearly through visuals, presentations, and storytelling.
- Advocate for accessibility, inclusive design , and consistent use of design system components.
- Partner closely with product managers and engineers to scope, test, and deliver features that are user-friendly and technically feasible.
- Contribute to and maintain our design system to ensure cohesion across products.
- Champion a culture of collaboration, feedback, and continuous improvement.
What We’re Looking For
- 5+ years of experience in UX design, with a strong portfolio showcasing research, ideation, and design execution.
- Experience contributing to at least two shipped products , preferably in complex or high-impact domains.
- Experience with building Design Systems.
- Proficiency in tools like Figma, Miro, Maze, Google Analytics, Notion , and familiarity with Jira or similar tools.
- Comfortable working in agile teams and engaging in rapid cycles of iteration and feedback.
- Strong stakeholder management skills and the ability to align design decisions with business and user goals.
- Clear communicator with excellent visual, written, and presentation skills.
- Familiarity with design principles , typography, and accessibility guidelines (e.g., WCAG).
- Strong concept creation and copywriting skills will be a bonus.
- Prior experience with designing for government services , regulated domains, or complex workflows is a strong plus.
- Knowledge of OKRs and product analytics tools is a bonus.
Why Join Us
- Work on meaningful products that impact lives at scale
- Collaborate with a passionate and supportive cross-disciplinary team
- Shape the future of public digital services in Singapore
- Grow alongside a community of designers focused on continuous learning