Travel Agent

Do you want to love what you do at work?

Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for. We are Saudi's number one event ticketing and experience booking platform in terms of technology, features, agility, and revenue, serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

Role overview

We're looking for an experienced, detail-driven travel agent to join our team—someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish.

This is a hands-on role. You'll be managing end-to-end reservations for corporate and leisure clients, handling everything from fare construction and ticketing to reissues, refunds, and irregular operations all while delivering a seamless client experience.

Key responsibilities

Managing PNRs across flights, hotels, cars, and ancillaries in Amadeus

Constructing and pricing fares (published, private, and corporate) and issuing tickets

Processing reissues, revalidations, voids, refunds, and EMDs in line with fare rules

Handling schedule changes, IROPs, and cancellations proactively

Advising clients on itineraries, fare options, visa/entry requirements, and more

Managing daily queues within SLA and maintaining BSP reporting accuracy

Coordinating with airlines, consolidators, and suppliers on waivers and group requests

Delivering high-quality service across phone, email, and chat including escalations

Requirements

IATA/UFTAA certification (Foundation or Consultant level) mandatory

Bachelor degree

2–5 years of experience in an IATA-accredited agency or TMC

Advanced Amadeus proficiency: cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC)

Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling

Familiarity with BSP processes, ADM prevention, and ticketing compliance

Strong geography and airline network knowledge

Excellent communication in English; Arabic is a plus

High attention to detail and able to multitask across systems under pressure