Production Engineer

About the company

Role Summary Our Client is looking for a SSO IDM Production L2 Engineer. The jobholder will be part of multi-geographical (presence in 3 regions and 6 locations) and multi-disciplined team, providing support and project delivery for the SSO and Identity Management platforms. The candidate will also be well versed with cryptographic notions such as RSA, symmetric and asymmetric encryption, certificates and digital signatures etc.

Your tasks

Platform Support and Maintenance

• Pro-actively monitor, manage and improve availability and performance of the production environments (from presentation and application layers to Infrastructure layers).
• Pro-actively manage the capacity of production applications.
• Customize production tools (monitoring, deployment, scheduling etc.).
• Provide feedback and propose solutions to management on performance, capacity and design issues.

Incident and Problem Management

• To work with partner teams to conduct analysis of major and critical incidents.
• To identify tactical or strategic improvements that can be introduced to help reduce the number of on-going incidents within the SSO and IDM area.

Change Management

• To work within the change management framework adopted to ensure that all changes to the production environment are planned and executed in a controlled manner.
• To take responsibility for the quality of changes within the SSO and IDM environments, ensuring that changes raised are of sufficient standard in terms of technical and planning detail.
• Change preparation and deployment following standard application deployment tools and methodology.

General

• Perform pre-assigned tasks to accomplish the function responsible for.
• Work cooperatively with the other members of the team.
• Ensure adherence to processes and procedures.
• Request improvement of knowledge (training) when needed.
• Apply own initiative, within the levels of acceptable risk.
• Whenever in doubt, escalate and seek advice and guidance.
• If the nature of the position is user-facing, then all the guidelines and principles of user service mentality and behaviour should be applied.
• Escalate risks / issues to the manager of the team.
• Minimise operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls.
• Ensure appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified.
• Provide a direct contribution to the operational permanent control framework.

Requirements

Qualifications & Experience

• Bachelor's Degree in Computer Science or relevant fields.
• At least 8 years of relevant working experience.

Essential Technical Skills

• CA Siteminder Web SSO;
• Autoprovisionning tools such as BMC ControlSA, Sailpoint, or Forgerock;
• LDAP;
• Application Server: Good exposure in configuring and supporting web technologies such as Tomcat, Apache, nginx, IIS;
• SOA security - SAML / WS-Security;
• Kerberos / SSL/TLS / PKI / GSS-API / SPNEGO;
• IIS/WCF/WIF, WAS security models;
• Infrastructure standards for network load balancers, servers, networks and storage;
• Automation mind-set with experience in using tools like Ansible;
• Scripting skills using Python or shell;
• Proven logical and methodical problem analysis and troubleshooting skills;
• Working with an industry recognised service desk and project management toolset;
• Clear communicator in both written and oral forms.

Desirable Technical Skills

• oAuth2, OpenIDConnect;
• SQL, Database schema;
• Authentication services for APIs;
• Exposure to Apigee API gateway;
• Knowledge of Process & Quality management, ITIL v2/v3;
• Microsoft Project, Advanced Excel, PowerPoint and Word;
• Knowledge of Atlasian Jira Task Management toolset;
• Previously used ServiceNow as a Service Desk Management product.

Personal Attributes

• Strong analytical skills;
• Strong attention to detail;
• Structured and methodical mind-set;
• Can do attitude; look at changes as opportunities to improve;
• Team oriented;
• Good interpersonal and communication skills.

Other

Other Essential Information

• On Site Services: From 8:00 to 19:00 schedule to cover in weekly shifts of 8 working hours/day.
• On Call Services: Out of regular schedule, we provide On Call services (out of business hours) to be covered in weekly shifts by team members.
• Public Holidays: Team members have to cover all public holidays except 1st January and 25th December (2 persons only in shifts).