Loyalty Program and Platform Project Manager

About the Role:

Our client is looking for an experienced Business Project Manager to coordinate implementation of a new loyalty and rewards platform and support the redesign and consolidation of the client’s existing loyalty programs for cardholders.

This is primarily a business and stakeholder management role, requiring strong project management capabilities and commercial acumen combined with experience in cards, loyalty, rewards, customer engagement, and/or financial services.

Key Responsibilities:

• Work with client stakeholders and teams to support transition of the client’s existing cardholder loyalty and rewards programs to a new loyalty platform.
• Support the translation of loyalty platform strategy into clear business and functional requirements for implementation.
• Manage the end-to-end business project plan, including key milestones, dependencies, risks, decisions and deliverables.
• Coordinate activities across client business teams, technology teams and other relevant partners.
• Drive project governance through regular working sessions, steering updates, RAID management and decision tracking.
• Prepare concise project updates and materials for senior management and project governance forums.
• Support the design of the target loyalty proposition, including program structure, customer journeys, rewards construct, eligibility rules and redemption experiences.
• Facilitate workshops to align stakeholders on the future-state loyalty program and key customer propositions.
• Coordinate business readiness activities ahead of platform and program launch.
• Support development of launch, migration and transition plans, particularly where existing programs need to be consolidated or migrated.
• Coordinate business validation, user acceptance testing, operational readiness and launch preparation.
• Ensure business deliverables are completed in line with agreed implementation timelines.

Qualifications:

• Bachelor's Degree in Information Technology or relevant fields.
• About 5-7 years of experience in business-side project management in the spaces of cards, loyalty, rewards and/or financial services.
• Strong experience managing complex, cross-functional business initiatives involving multiple stakeholders.
• Experience in credit/debit cards, loyalty programs, rewards, or customer engagement would be highly preferred.
• Experience implementing or transforming loyalty, rewards, CRM or customer engagement platform would be advantageous.
• Strong ability to translate business objectives into structured requirements and implementation plans.
• Experience facilitating workshops and working with business and technology stakeholders.
• Strong stakeholder management skills, including the ability to communicate effectively with senior executives.
• Structured, hands-on and comfortable working in environments where requirements and priorities may evolve.
• Strong written and verbal communication and presentation skills.