Supervisory Correspondence Controller

This position is in the Correspondence Analysis Branch, Washington Headquarters Services (WHS). CMD supports the Secretary and Deputy Secretary of Defense by managing Department-wide correspondence policies. CAB oversees unclassified official mail and staff packages for OSD, Military Services, and Joint Chiefs. You will manage records, support CATMS information structures, handle military nominations, and provide customer service.

Major duties

The incumbent serves as a Supervisory Correspondence Controller exercising judgment and control over the daily operations of the CAB and providing managerial guidance, administrative advice, and technical direction to subordinates to accomplish the Division mission. The incumbent must retain a high degree of managerial and technical skills. Directs daily operations of the Correspondence Action Branch, supervising eight civilian employees and one contractor; establishes performance standards, directs hiring and position management, evaluates ratings and awards, and drives continuous professional staff development. Serves as principal correspondence controller and liaison between OSD Components, the Joint Staff, Military Services, and the White House Military Office; leverages the Correspondence and Task Management System (CATMS) to manage Department-wide suspense actions, assign primary offices of responsibility (OPRs), and arbitrate complex tasking issues. Directs the end-to-end processing and quality review of all military General and Flag Officer promotion nomination packages, ensuring zero-defect staffing under strict deadlines for Secretary of Defense, Deputy Secretary of Defense, and White House Presidential consideration. Audits outgoing executive-level correspondence for policy alignment, responsiveness, and administrative precision prior to signature by SecDef, DepSecDef, or ExecSec; oversees secure dispatch across special courier networks, Department of State Diplomatic Pouch, and priority congressional/presidential channels. Authors and promulgates operational instructions, standard operating procedures (SOPs), and revisions to the Department Manual for Written Material, providing authoritative guidance across defense components to standardize executive communication.

Qualifications

In order to qualify for this position, you must meet the requirements described below. You may qualify at the GS-13 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-12 grade level in the Federal service (experience may have been gained in the private sector) that demonstrates your ability to Oversee the routing, action assignment, and coordination of unclassified executive correspondence using tracking systems; Enforcing administrative standards, format protocols, and quality controls for correspondence destined for senior executive signatures (such as the SecDef, DepSec, or Executive Secretary); Managing the administrative processing and delivery of high-stakes staff packages; AND Demonstrating leadership potential or team lead experience, which includes mentoring or guiding staff, coordinating daily work assignments, providing constructive feedback on work products, and assisting in the resolution of operational challenges or team conflicts. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience. All qualifications and education requirements must be met by the closing date of this announcement and clearly documented in your resume. Your resume may not exceed two (2) pages. For qualifications determinations, it is recommended that applicants include their months and hours worked per week for each employment listed on their resume. If a determination is not able to be made about the duration of your creditable experience for qualification requirements, you will be removed from consideration. Read more about what should I include in my federal resume at https://help.usajobs.gov/faq/application/documents/resume/what-to-include ACTIVE DUTY SERVICE MEMBERS: Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, as part of their application package, a "certification" of active service in lieu of a DD-214, indicating the service member is otherwise eligible and will be discharged or released within 120 days from the date of submission. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. This "certification" must include your rank, dates of active duty service, type of discharge and character of service (i.e. honorable), and date any terminal leave will begin. It must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters. Active duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible." Members may be appointed before the effective date of their military retirement/separation if they are on terminal leave. Current or Former Political Appointees: Agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office. Time-in-grade requirements must be met by the closing date of this announcement and clearly documented in your resume.

Education

Education cannot be substituted for experience.