Guest Experience Executive

Key Responsibilities:

• Guest Relations & Host Duties.

Welcome and greet guests, assist with seating, provide restaurant information, and conduct table visits to ensure guest satisfaction, especially during busy lunch and dinner services.

• Customer Inquiries & Reservations.

Manage customer inquiries through the restaurant’s official phone and WhatsApp, handle reservations, catering requests, and event inquiries, and follow up on potential bookings.

• Sales & Revenue Generation

Drive sales through GrabFood and GoFood by monitoring orders, menu availability, promotions, and sales performance, while identifying opportunities to increase revenue.

• Google Reviews & Online Reputation.

Approach guests to collect feedback, address concerns professionally, and encourage satisfied guests to share their genuine dining experiences through Google Reviews.

• Public Relations & Customer Engagement.

Build positive relationships with guests and potential clients, communicate restaurant promotions and services, and support customer retention and repeat business.

• Reporting & Coordination

Maintain records of inquiries, reservations, catering leads, guest feedback, and sales activities, and provide regular performance updates to the Operations Manager / Assistant Operations Manager and Marketing Team.

Requirements:

• Previous experience in guest relations, restaurant service, customer service, sales, or a similar role is preferred.
• Excellent communication, sales and interpersonal skills.
• Good command of spoken and written English.
• Comfortable communicating with customers in person and through WhatsApp or other digital channels.
• Sales oriented, proactive, and confident in approaching guests.
• Strong customer focused mindset.
• Able to work flexible shifts, including lunch, dinner, weekends, and public holidays.
• Familiarity with GrabFood, GoFood, Google Reviews, and basic reporting is an advantage.
• Placement at Uluwatu - Bali.