IT Technician

We’re looking for a hands-on IT Technician to take ownership of our hardware build, deployment and logistics operation from our Hemel Hempstead office. This role will be on-site in our Hemel Hempstead office Monday-Thursday with the option to work from home on Fridays. You will largely be the sole person working in our Hemel Hempstead office so you must be reliable and self-motivated.

This is a varied role combining IT hardware configuration and deployment, asset and stock management, procurement coordination and day-to-day operational ownership . You’ll make sure customer equipment is built, tested, documented and delivered accurately and on time, while helping us continually improve the way our hardware operation runs.

What You'll Be Doing

• Building, configuring, staging and preparing laptops, desktops and other IT hardware for customer deployments and service requests.
• Carrying out quality checks to ensure equipment is configured accurately and meets customer requirements.
• Coordinating the day-to-day hardware build workload, prioritising requests and ensuring delivery deadlines are met.
• Managing incoming and outgoing hardware shipments from our Hemel Hempstead office.
• Maintaining accurate asset, stock and inventory records.
• Keeping customer build documentation accurate and up to date, identifying and resolving any gaps.
• Coordinating hardware procurement and working with Procurement to ensure appropriate stock levels are maintained.
• Monitoring inventory and ensuring equipment is available when required.
• Supporting and mentoring our Junior Hardware Deployment Engineer across build, stock and fulfilment activities.
• Identifying potential risks or delays and taking ownership of resolving or escalating them.
• Maintaining a safe, organised and efficient hardware build environment.
• Continually looking for ways to improve our build, deployment, stock and fulfilment processes.
• Providing regular updates on workload, stock levels, procurement requirements and delivery performance.

What We're Looking For:

You’ll have experience within IT hardware deployment, IT support, asset management, procurement or technical logistics and be comfortable taking ownership of a busy operational environment.

We’re particularly interested in someone who has:

• Hands-on experience building, configuring or deploying IT hardware.
• Experience with IT asset management, stock control or inventory management.
• An understanding of IT procurement and hardware fulfilment.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent attention to detail, particularly around builds, assets and documentation.
• A proactive approach to customer service and problem solving.
• The confidence to work independently and take ownership of operational issues.
• The ability to support, coach or mentor a more junior colleague.
• A continuous-improvement mindset and an interest in making processes more efficient