Develop and implement approved wage and salary policies to attract and retain suitably qualified and experienced staff.
Coordinate and control the recruitment of staff in accordance with department needs including the placement of advertisements, conducting initial interviews, reference checking and drafting letters of appointment.
Coordinate the development and implementation of appropriate training and development programmes to develop existing staff.
Ensure appropriate team member reviews are conducted per Cross Hotels and Resorts HR policy.
Represent the hotel in negotiations with labour unions and employee groups ensuring that the hotel’s interests are protected.
Ensure that the hotel complies with the provisions of the Labour Law and any other appropriate legal requirements.
In consultancy with Department Heads prepare and updates service standards for each department in the hotel and assist Department heads to implement and monitor standard.
Coordinate the preparation and regular reviews of position Job Descriptions and Person Specification for all hotel positions.
Develop manpower planning strategies and procedures to ensure that the hotel has access to appropriate levels of manpower to cover existing and future needs.
Provide functional guidance and assistance to operation Department Heads on matters affection pay, discipline, welfare and training of hotel employees.
Direct and control the day to day management of employee welfare facilities including staff accommodation, employee newsletter, staff transport and staff canteen.
Coordinate the preparation and updating of employee handbooks and manuals censuring that all new employees receive a copy of the handbook on appointment.
