Tour Product Listing and OTA Channel Officer

1. Prepare and update tour product information on OTA Platforms, such as tour names, descriptions, tour programs, Highlights, images, prices, schedules, Availability, meeting points, and Cancellation Policy.
2. Verify the accuracy of information before submitting for Approval or opening for sale to ensure Listings are complete, correct, and to reduce the chance of Error / Reject.
3. Track Listing statuses such as Live, Pending, Reject, Revision, and Missing Info, while coordinating with Platforms or relevant teams until tasks are completed according to plan.
4. Manage Listings after they are live, such as adjusting prices, schedules, images, conditions, and important information to ensure data is not incorrect or impacting bookings and customer reviews.
5. Coordinate with Operation, Guide, Supplier, Growth / Commercial, IT, and Accounting teams to confirm product information, prices, costs, conditions, and on-site constraints before opening for sale.
6. Prepare summary reports on Listing status, booking volume, preliminary revenue, Conversion, Review Score, and suggestions for Listing improvement on a weekly/monthly basis.
7. Study competitors, market prices, selling points, promotions, Review Ratings, and tour trends to support Content, Pricing, and Positioning of products.
8. Follow up on pending tasks according to Owner / Deadline and report risk issues, such as Listing Error, Price Error, incorrect Availability, incorrect Meeting Point, or sales information not matching actual on-site operations, to supervisors in a timely manner.

Qualifications:

1. Diploma or Bachelor's degree or higher in Tourism, Marketing, Business Administration, E-commerce, English Communication, or related fields.
2. 0–2 years of experience in OTA, Tourism, Content, Product Listing, Online Distribution, Market Research, or E-commerce; fresh graduates who are fast learners and highly detail-oriented are welcome to apply.
3. Experience managing Viator, GetYourGuide, Klook, Online Travel Platforms, or performing Competitive Analysis in the tourism business will be specially considered.
4. Good reading and writing skills in English; able to proofread product text, read international reviews/articles, and communicate with Platforms or Partners.
5. Proficient in Google Sheets / Microsoft Excel, such as Pivot Table, VLOOKUP/XLOOKUP, SUMIFS/COUNTIFS, Filter, and systematic data management.
6. Skills in searching, verifying, and comparing information from OTA, TripAdvisor, Google Trends, Travel Media, and Social Media.
7. Understanding of basic sales-oriented Content, Keywords, Titles, Highlights, images, and ability to use Canva or basic design tools.
8. Detail-oriented, meticulous, checks work before submission, communicates clearly, can multitask, and follows up on tasks until completion according to schedule.
9. Able to coordinate with Growth, Commercial, Operation, Guide, Supplier, and relevant teams, and report risk issues to supervisors in a timely manner.