Technical support - spare parts engineer

Your tasks

• Monitor warranty budget and expenditures.

• Review, investigate and approve warranty claims cases based on pre-identified policies and on timely basis.
• Monitor, review and solve customer complains.

• Review, investigate and handle cases related to customer protection agency till closed.
• Train service, call center, sales, all stakeholder personnel on warranty policies and procedures, existing and new products.

• Confer with suppliers by preparing, communicating and follow-up warranty claims and until product/spare parts replaced or value reimbursed.
• Confer with logistics team and customs clearance to obtain and satisfy spare parts ordering requirements.

• Monitor main warehouse/branches/3rd party spare parts stock and reordering.
• Forecasting spare parts volume requirements based on sales/service plans.

Requirements

• A minimum of Bachelor of engineering majored in electric/mechanics/electronics, post graduate education is preferred.
• Up to 4 years’ experience in similar position.
• Experience in appliances industry.
• Exceptional communication both written and verbal.
• Team management skills.
• High end customer service.
• Problem solving.
• Excellent computer skills (MS Office).
• Good English language.