Spare Parts Manager
WAHA Group·Heliopolis, Cairo·wuzzuf·published 10/18/2026 Your tasks
- Monitor warranty budget and expenditures.
- Review, investigate and approve warranty claims cases based on pre-identified policies and on timely basis.
- Monitor, review and solve customer complains.
- Review, investigate and handle cases related to customer protection agency till closed.
- Train service, call center, sales, all stakeholder personnel on warranty policies and procedures, existing and new products.
- Confer with suppliers by preparing, communicating and follow-up warranty claims and until product/spare parts replaced or value reimbursed.
- Confer with logistics team and customs clearance to obtain and satisfy spare parts ordering requirements.
- Monitor main warehouse/branches/3rd party spare parts stock and reordering.
- Forecasting spare parts volume requirements based on sales/service plans.
Requirements
- Education:
- A minimum of Bachelor of engineering majored in electric/mechanics/electronics, post graduate education is preferred.
- Experience in appliances industry.
- Team management skills.
- High end customer service
- Ability to work in a high paced environment and to multitask
- Ability to read and understand schematic drawings and products manual
- Problem solving
- Decision making
- Excellent computer skills (MS Office)
