Operations Assistant

About the role

The Operations Assistant is responsible for planning and coordinating daily driver deployment, monitoring work orders, and ensuring smooth daily operations. This role involves managing operational systems, coordinating with multiple departments and stakeholders, and handling customer enquiries and service issues to ensure service delivery meets customer service level agreements.

Responsibilities

Plan and coordinate daily driver deployment for routine and ad hoc jobs

Monitor work orders and follow up on any unfulfilled or delayed jobs

Update Navision with relevant operational, driver, vehicle and customer information

Attend to customer enquiries, orders and service issues

Coordinate ground operations and manpower deployment to ensure smooth daily operations

To resolve operational issues promptly

Requirement

Able to work effectively in a fast-paced environment and handle multiple priorities

Responsible, diligent, willing to learn and a good team player

Able to work rotating shifts, including weekends and public holidays, based on operational requirements

This position operates on a 5.5-day work week