Customer Service Representative

Evident Canada is a Wabtec group company! Evident Canada, a Wabtec group company, is a global leader in the manufacturing of innovative inspection equipment used in industrial and research applications in aerospace, power generation, petrochemicals, civil infrastructure, automotive industry, and consumer products. 

Under the supervision of the Business Operations Supervisor, the job holder, in collaboration with various internal and external stakeholders, manages customer files. The job holder performs order entry, confirms them to customers, and ensures compliance with customer requirements. They must also coordinate credit return requests, handle customer calls, and provide customers with the best service. They must ensure that orders are delivered within the promised timeframes. They apply established safety standards, work instructions, as well as current policies and procedures. Tasks and responsibilities Enter received orders into various computer systems;

Verify order accuracy to ensure that the contract review has been properly performed and that the information entered into the systems is correct;

Ensure that the EUC (End User Certification) request is made when required and properly analyzed;

Verify customers in the Visual compliance software;

Confirm delivery dates to customers and follow up on them;

Provide professional telephone support to customers and external sales representatives;

Receive and manage complaints and process customer claims;

Manage urgent requests from customers and partial shipments;

Work in collaboration with various departments to meet customer expectations;

Maintain the database as well as customer files;

Understand the customs difficulties of different territories;

Perform effective email management;

Produce simple quotes.

Technical skills: D.E.C. in administration or a relevant field, OR equivalent experience;

Experience as an internal customer service representative, an asset;

Strong customer service and telephone communication skills;

Knowledge of Microsoft software: Visual - Word - Excel - Outlook;

Knowledge of NetSuite software, an asset; English level: Advanced.

Behavioral skills: Autonomy and resourcefulness;

Excellent customer service;

Very orderly and organized;

Rigor and attention to detail; 

Excellent oral and written communication skills;

Interpersonal skills allowing for collaboration with multidisciplinary teams;

Ability to work under pressure;

Ease of adaptation to different situations that may arise;

Problem-solving skills;

Team spirit and contribution to good working relationships.

What could you accomplish in a place where people come first? At Wabtec, it’s not just a job — it’s the impact you create. When our people come together, we push the boundaries of what is possible by continuously improving what we do and how we do it — for our customers and for each other. If you are ready to revolutionize the way the world moves for future generations, Wabtec is the place for you.

Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. With over 150 years of experience, we lead in safety, efficiency, reliability, innovation, and productivity. Whether in freight, transit, ports, logistics, mining, industry, or marine, our expertise, technologies, and employees together accelerate the future of transportation. With roots dating back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always developed technologies and implemented solutions tailored to essential sectors to meet the needs of customers and governments. With approximately 30,000 team members around the world, we drive performance that moves the world. We are lifelong learners, driven by a constant desire to do better. Learn more at www.WabtecCorp.com

Our culture propels us and opens possibilities We believe that the best ideas are born from a mix of diverse experiences and backgrounds. At Wabtec, we work every day to create an environment where everyone finds their place. We build a culture where leadership, inclusion, and your unique perspective fuel progress. We are proud to be an equal opportunity employer. We welcome talent from all backgrounds, experiences, and identities – including race, gender, age, disability, veteran status, and more. Need an accommodation? Let us know – we are here for you.