Customer Services Sales Specialist
Wabtec in Pilsen FAIVELEY TRANSPORT CZECH a.s. is part of the Wabtec Corporation , which became the world's largest manufacturer of components for the railway and transit industry following its acquisition of the French company Faiveley Transport in 2016 and the American company GE Transportation in 2019. We are proud to supply products for major transportation projects around the world, including pantographs, electromechanical components, couplers, braking systems, and trolleybus current collectors .
Customer Service Sales Specialist You will become part of the Customer Care team and work closely with colleagues from Sales, Supply Chain, Finance, Service, Manufacturing, and Technical Support across the EMEA region. You will be a key point of contact for customers and business partners, ensuring a smooth end-to-end process from order receipt through invoicing. How can you contribute to the growth and development of our company? As a Customer Service Sales Specialist , you will: Provide professional support to customers and business partners via email and phone. Process and manage customer orders in SAP. Monitor orders throughout the entire lifecycle, from order entry to delivery and invoicing. Actively manage an open order portfolio to ensure on-time delivery and accurate invoicing. Handle non-standard customer requests in accordance with company processes. Create and maintain customer master data and ensure its accuracy. Support invoicing activities and repair process administration. Resolve customer complaints, returns, and other service requests. Identify root causes of issues and contribute to their long-term resolution. Build and maintain strong customer relationships with a focus on customer satisfaction. Collaborate closely with Sales, Supply Chain, Service, and Finance teams. Prepare reports and analyze data to support decision-making. Participate in continuous improvement initiatives within the Customer Care function. What do we need to know about you? Secondary or university education in Economics, Business, Engineering, or a related field. Experience in customer service, sales support, or order administration. Very good command of English and Czech language for daily communication. Excellent communication and organizational skills. Customer-oriented mindset with the ability to build long-term relationships. Strong problem-solving skills and the ability to independently identify effective solutions. Attention to detail and a high level of accountability. Advanced knowledge of MS Office, particularly Excel and Outlook. Ability to work both independently and as part of a team. Nice to have Experience with SAP or other (e.g., Salesforce). Experience in a manufacturing or international company. Knowledge of an additional European language. What can we offer you? 25 days of annual leave plus 3 sick days. Flexible working hours (7.5 hours per day). Opportunity to work remotely up to 50% of working time. Annual performance bonus based on individual objectives. Transportation allowance (CZK 2/km). Subsidized meals in the company cafeteria. Access to a company chalet in the Šumava mountains. Flexi Pass card for leisure activities. Language courses and online learning platforms. Pension contribution of CZK 1,000 per month. Discounted mobile plans for employees and family members. Employee referral bonus. Company events and team gatherings. Employee Assistance Program (EAP). Opportunity to work in an international company contributing to modern transportation projects worldwide.
Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations. Please note that we do not accept agency candidate submissions without a formalized agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired. #LI-PROMOTEDJOBS
What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.