Credit Control Assistant (3 months contract)

Duties and responsibilities

• Ensure Statements of accounts are accurate before sending to customers on a monthly basis at minimum
• Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner
• Manages and resolves customer disputes to ensure invoices are paid on time and in full
• Locates and monitors overdue accounts, using Excel or any efficient tools and methods
• Persuades and follow up with customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as needed
• Records information about financial status of customers and status of collection efforts
• Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data
• Locates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements
• Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment
• Manages own workload ensuring all performance measures and SLAs are met

Skills

• Holds self and others accountable to meet commitments
• Effective communication with customers and internal stakeholders to ensure actions are completed to secure collection.
• Plan and prioritise work to meet commitments aligned with the Overdue KPI.

Experience and qualification

• Educated to university degree level, or vocational equivalent
• 2 years of relevant experience
• No formal management experience required, as this is a developmental role