Customer service officer
Must-have:SAP
MAJOR JOB DUTIES AND RESPONSIBILITIES
- Monitor Daily operation of CS team and solve trouble
- Train and support junior CSR to work in a productive/ lean/ efficient way
- Support to set up SOP to meet the spirit of SPEED and ACCURACY
- Check the material validity and price effectiveness in SAP
- Generate quotes upon Accounts Managers’ or customers’ requests in SAP
- Enter valid orders to initiate product shipment
- Working with supply chain to make sure goods arrival to meet customer’s required delivery date
- Contact with customer to make sure the valid certificates for chemical goods or DGs
- Manage orders to ensure complete and on time delivery
- Create on time invoices upon delivery or completion of installation
- Manage returned and defective products to Logistic Centers and provide credits to customers
- Contribute to continuous quality improvements to ensure business compliance
- Take ownership of customers’ issues and resolutions
- Ensures highest level of customer satisfaction(internal and external)
QUALIFICATIONS (Education/Training, Experience and Certifications)
- Bachelor Degree, with 2 -3 years of customer service relevant experience will be a plus
- International trade / logistics major or related experiences will be a plus
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
- Good interpersonal and communication skills
- Ability to work successfully in a team environment
- Good customer service, analytical and problem-solving skills
- Knowledge of SAP and Microsoft Office applications
- Self-motivated and demonstrates initiative and result oriented
- Must be able to communicate in Mandarin & English (Verbal and Written)