Account manager,Biopharma
Responsibilities:
Relationship Development: Increase competitiveadvantage and drive customer satisfaction by building trust and developingstrong relationships. Add value in every interaction by workingtogether with customers and internal teams to develop beneficial solutions fortheir business. Provide higher and differentiating value not by what you sell – but by ‘How’ you sell Develop, implement, and enforce quality control procedures and standards.
Targets: Meet/exceed IOP for sales and margin. Develop awareness / sales to increase margin. Identify quality issues with escalation to direct reporting
Strategy Implementation: Demonstrate strategic agility in approach to customers and projects (solutions must be tailored to meet individual customer needs). Implement agreed strategies across defined accounts while maintaining and developing existing business.
Utilize Avantor Resources: Utilize local and global internal (cross-functional) and external contacts to help achieve targets. Utilize CRM database to manage customer relationships, interactions and information that will increase effectiveness and aid sales.
Planning/Forecasting: Plan, forecast and achieve objectives and Key Performance Indicators in territory/ accounts, using pre-call planning for increased effectiveness.
Qualifications & requirements:
- Min. diploma / bachelor’s in chemistry, Biotechnology or Life Science related
- 1-2 years of experience in a complex sales environment, where multiple clients are involved in the purchasing decision and there is a solution based selling approach
- A good understanding of company' products, promotions, services- and solution offerings for customers
- A clear ability to manage customer interaction professionally by demonstrating excellent listening and organizational skills, and by using probing questions and reflective language to engage customers and build trust
- Ability to work independently and successfully manage time and territory
- Proactive, Inspirational and Team Focused
- Fresh graduates are welcome to apply