Reverse Logistics Deployment & Performance Manager

Company Description

Are you ready to build the future of retail?*

Vusion is a fast-growing retail tech company. Established in 19 countries across 3 continents, we are the world leader in digitalization solutions for physical commerce based on artificial intelligence.

We invent technologies that create a positive impact on society by enabling sustainable and human-centric commerce.

Together, we develop cutting-edge solutions, form lasting partnerships with our customers, and reinvent the stores of tomorrow through our IoT and data solutions.

We believe that entrepreneurship is a calling, and that our start-up spirit will fuel your ambition.

More information about our company and our solutions.

Job Description

Reporting directly to the Reverse Logistics Manager, your missions are as follows:

• Act as a business expert for Vusion's Reverse Logistics processes (After Sales, Sales, Recycling, RMA Center, Return Center)
• Structure and standardize international deployment models for RMA centers
• Identify, qualify, and negotiate with local logistics and service partners in countries where Vusion does not have infrastructure.
• Build business cases integrating volume forecasts, cost modeling, SLA definition, operational design, and contractual preparation before signing
• Manage RMA Centers opening projects from end to end: creation of SAP plants, flow configuration, coordination with IT, Finance, Supply Chain, and Legal teams.
• Design and deliver training to local teams on SAP flows, Salesforce, and operational standards.
• Define and monitor key performance indicators: SLA, CSAT, lead time, backlog, replacement rate, scrap, RTM, OSMI, min/max stock levels.
• Lead IT projects with internal teams to automate and improve reporting via Snowflake and Power BI.
• Contribute to the complete digitalization of Reverse Logistics processes

Qualifications

• Master's degree in Supply Chain, Logistics, Engineering, Business Administration, or equivalent.
• Minimum 7 years of experience in international supply chain, reverse logistics, or service center deployment.
• Proven experience in managing international projects (site openings, partner onboarding, cross-functional coordination).
• Strong proficiency in SAP (SD/MM) with a good understanding of RMA flows, stock management, and services.
• Experience with Salesforce tools related to case management and service flows is a real asset.
• Excellent analytical skills; experience with Power BI and Snowflake (or equivalent data platforms).
• Ability to structure KPIs and present summaries for executive levels.
• Knowledge of ISO standards and/or Quality Management Systems (QMS).
• Fluent English is imperative; mastery of other languages is a plus.
• High autonomy, structured mindset, leadership, and results orientation.

Additional Information

We innovate. We accelerate. We forge our careers.

Our mission is to make the physical store a true digital asset.

We are entrepreneurs in search of innovation; our teams are international and curious about the world around us. Cultural diversity is written in our DNA. It is a unique strength that allows us to work together to serve our customers all over the world.

The growth of our Group is a true catalyst for your career development. Your evolution will be rapid and you will have full latitude to shape your own future, both in France and internationally.

You are the key to our success: agile, innovative, passionate talents who are not afraid to take risks, fail, and learn from their mistakes. Whatever your role at Vusion, you will contribute to reinventing and reimagining the commerce of tomorrow.

Is this not quite your dream job?

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