help desk technician

Education:

College/CEGEP. Network and system administration/administrator. System, networking and LAN/WAN management/manager. Computer and information systems security/information assurance.

Work setting:

Relocation costs not covered by employer. Help desk. Telecommunications industry.

Tasks:

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.

Computer and technology knowledge:

• Networking software.
• Networking hardware.
• Networking security.
• Servers.
• Desktop applications.
• File management software.
• Security software.
• Mail server software.
• TCP/IP.
• Wireless networks.
• WordPress.

Transportation/travel information:

Own vehicle. Willing to travel. Valid driver's licence. Travel expenses paid by employer.

Work conditions and physical capabilities:

Work under pressure. Handling heavy loads. Attention to detail. Ability to distinguish between colours. Combination of sitting, standing, walking. Standing for extended periods.

Personal suitability:

Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Team player. Ability to multitask. Time management. Honesty.

Screening questions:

• Are you available for shift or on-call work?.
• Are you currently a student?.
• Do you have experience working in this field?.
• Do you have the required certifications listed in the job posting?.
• Do you meet the language requirements listed in the job posting for the position (English or French)?.

Experience:

1 year to less than 2 years.

Employment terms options:

Morning. On call. Day. Overtime available.

Health benefits:

Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits.

Financial benefits:

Bonus. Mileage paid.

Other benefits:

Free parking available. Paid time off (volunteering or personal days).