Support Engineer

What will you do?

Service and support are of great importance at Voortman. We want to relieve our customers of their worries and support them wherever we can. This is exactly what the Customer Support department deals with every day: they have intensive contact with our customers and service technicians, allowing us to resolve problems quickly.

In the role of Support Engineer, you are the first point of contact for customers and, of course, you possess the necessary social skills to help every customer in a personal manner. With your technical knowledge and your proactive attitude, you make the difference. You ensure an optimal customer experience and contribute your part to the team's great results in solving many of the incoming problems.

It is, of course, important that the customer is helped as quickly as possible; sometimes the production process is at a standstill. We help our customer as much as possible remotely: by telephone, via email, or by looking along online. Due to global accessibility, the Customer Support department is available 24/5. We work in shifted services, scheduled between 06:00 and 18:00. 5 days per week.

The highlights:

• You are the point of contact for our customers, you know how to assess the urgency of problems and register the data in the incident management system Salesforce;
• You analyze problems through targeted technical diagnosis and resolve problems by looking along online;
• You pay attention to the customer, communicate proactively about the status, both internally and externally, follow up on cases, and record everything in Salesforce;
• For complex problems, you work closely with your colleagues to resolve the issue;
• You work together with other departments to deepen your knowledge and can – if interested – structurally combine your role with, for example, positions in the field, assembly, or as a trainer;
• You provide input for technical documentation and training, and keep your own professional knowledge up to date.

We request

• An mbo/ hbo education in a technical direction;
• You remain calm in stressful situations and feel at home in a dynamic environment;
• You can communicate well in English and/or German;
• You are proactive, customer-oriented, and strong in communication.

We offer

• A good salary (based on your experience and education) and no less than 40 vacation days;
• Optimal working hours for a good work-life balance;
• A delicious lunch in our restaurant Steely's;
• Free fresh fruit every day;
• Vibrant activities – throughout the year;
• Many opportunities to grow and develop.

About Voortman

What began in 1968 in a chicken coop in Rijssen has grown into a global player in CNC steel processing machines. With a team of more than 750 colleagues worldwide, we not only develop and build high-end machines, but also smart software and service that customers can rely on. These 3 powerful building blocks make our Twente-based, international family business unique.