Onsite Business Analyst, Volvo Group IT
About you
We expect you to have a degree from university studies and a couple of years of experience working in a technical support job or similar role. You have good knowledge of LEAN and previous experience from working with customer contacts. Your solid knowledge of ITIL processes, support tools such as Remedy, Snow or similar, as well as infrastructure components like LAN, Server storage and Cloud will give you the necessary foundation to deliver good results. In addition, you are interested in new technologies and to further develop yourself and others.
Qualifications / Requirements of the job Relevant university degree 2-3 years of experience from working with technical support or similar role Previous experience from IT within manufacturing industry Experience from IT implementations/ change work into production runtime. Documented experience from working in customer contacts Experience from LEAN and working with continuous improvements Good communication skills in English, both spoken and written Driving license Characteristics for the job Demonstrated customer focus and dedicated to add value to the customer Excellent team-player that collaborates well with others and builds good relationships Strong communication skills and interpersonal skills Is open to change and enjoys the challenge of unfamiliar tasks Action oriented - pursues tasks with energy, takes own initiatives, drives and has the need to finish Strong analytical skills - ability to anticipate, identify and solve problems also in complex, difficult or stressful situations Change oriented - actively suggests improvements, manage, supports and drives change with an open and innovative mindset Acts with a strong sense of urgency Structured and organized with good handling of documentation as needed Possess driving power Group IT is a global company and part of the Volvo Group. You will get an opportunity to work with our experienced and highly motivated team that delivers reliable industrial IT solutions and insightful consulting services. We employ over 3000 employees worldwide who work in an open and enthusiastic atmosphere where human diversity, mutual respect and the highest professional standards are essential components.
Onsite Business Analyst, Volvo Group IT
Are you a positive, service minded team player? Do you have passion for IT and business and want to be a part of an enthusiastic team which delivers first class solutions? Embrace the opportunity and be a part of Volvo Group IT! Send us your application today.
About the job
You will join the onsite team as a Business Analyst in Umeå. Quality and continuous improvements out of a LEAN perspective will be essential in this position. In your daily work you will primary work with business contact and requirements, daily operations follow up including continuous improvement in our IT delivery at the local Volvo Plant. Customer success is always in our mind.
As a Business Analyst you have an upstream focus rather than implementation focus. You will be involved in several of following activities: Stakeholder requirements needs, end user needs, process definitions, Quality follow up, Way of working, Competence planning. All to find the optimal solution, consistent and efficient usage of solution and requirement management of Process & IT solutions.
The Business Analyst need to have a good understanding of the business goals and stakeholder needs, when working with a service, solution or Application Lifecycle. You will also work closely with other stakeholders within Volvo Group.
About the employment Work hours: Scheduled time, Daytime Monday- Friday Available for overtime if needed Possible on-call if needed To Volvo the diversity is important so we encourage female applicants!
For further information:
Anders Gustafsson, Line Manager +46 98627489 Maria Börjesson, HRBP +46 31 3221030 The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group IT manages the Group’s overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.
We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.