Applications Department Manager - Business Efficiency Service

Volkswagen Financial Services (VWFS) has been supporting the development of the Volkswagen Group brands—Volkswagen, Audi, Seat, Cupra, Skoda, and Volkswagen Utilitaires—and their dealer networks for over thirty years. We act as a mobility vector for our end customers, both individuals and businesses, by providing a full range of financing and leasing solutions, as well as complementary services and insurance tailored to customer needs. In 2023, for the 4th consecutive year, we were certified as a "Great Place to Work" and are also ranked 18th in the Best Workplaces list. Find all the latest news from Volkswagen Financial Services on our LinkedIn space: https://www.linkedin.com/company/volkswagen-financial-services-france/mycompany/ Website: https://www.vwfs.fr/

As part of its global transformation program, Volkswagen Financial Services is creating the position of Business Efficiency Department Manager (M/F) within the IT Department in France. This new department will play a key role in designing and implementing solutions to optimize business processes, develop automation through robotics (RPA), implement digital workflows, and lead modernization projects aimed at debt collection management, risk management, and authentication mechanisms. At the interface between business units, IT, operations, and security, the manager will contribute directly to improving operational efficiency and simplifying internal journeys.

In this position, you will be responsible for the following missions:

I. Guarantee the development of evolutions/projects assigned to your scope while respecting the quality, stability, maintainability of deliverables, and User satisfaction

• Guarantee the consistency of the functional and technical information system of their domain and become fully owner of the subjects under their responsibility
• Organize and manage pre-sales and pre-studies (scope, solution/scenarios, macro estimates, macro planning, impacts, and risks) for Go/NOGO projects
• Coordinate and plan projects and the evolution back-log from design to production
• Guarantee the monitoring of key stages of a successful project: critical review of requirements, impact analysis, formalization of functional analyses, regular review of delivered developments, formalization of an IT testing strategy, monitoring and critical review of user testing strategy, and monitoring of the acceptance report (PV de recette)
• Ensure continuous improvement of tools and projects under responsibility, working in coordination with AMS teams to resolve incidents and their root cause, and performing a RETEX on major projects or incidents each time
• Understand and apply the company's business strategy, evolving the IS in alignment with this strategy
• Manage budgets and resources and ensure compliance with deadlines and quality of service while respecting methods and processes
• Argue for needs (human, financial) in forecast plans, manage investment and operating budgets assigned while ensuring compliance with procedures
• Guarantee the delivery of LCM methodological documentation to project Quality Gates
• Act as Project Director for the company's major projects

II. Participate in the implementation of the IS strategy and governance

• Contribute to the definition of the management and evolution policy for the application portfolio and tools in coordination with the group and various business units
• Act as guarantor of the consistency of projects and applications within their scope, in strong coordination with other application scopes and production teams
• Implement and manage the Studies and projects dashboard for their scope
• Act as guarantor of Project SLAs / KPIs, technical documents, and application mapping

III. Ensure technological monitoring and continuous service improvement

• Propose sustainable innovative projects, new standards, design or implementation methods and tools, and hardware
• Analyze processes and tools and act as a proposer to improve organization, tools, methods, processes, or practices to improve performance, results, stability, and quality of service with a constant objective of continuous improvement

IV. Manage Service Centers and partners (workload, SLA, budget, Quality, and contract)

• Participate in calls for tenders within their scope
• Validate service offers from a functional, technical, and contractual standpoint originating from service centers and the parent company
• Monitor service contracts (SLA) and budgets with external suppliers and the parent company
• Ensure reporting and lead project monitoring committees (COPROJ) and project steering committees (COPIL) with the supplier
• Manage risks and the quality delivered by the supplier with the internal testing team

V. Reporting and communication

• Ensure activity reporting to hierarchy, the parent company, and the weekly and monthly PMO
• Prepare and participate in Business Committees for monitoring activities and action plans
• Report potential business impacts of application malfunctions to business interlocutors and implement all available means to remedy them as quickly as possible, while minimizing these business impacts
• Ensure proactive communication and escalation of alerts regarding all incidents that could have impacts on the company (notably financial, regulatory, image) and perform retrospectives on each major project or incident to include them in the continuous improvement action plan
• Ensure project data is updated in the project management tool on a weekly basis (time, status reports, allocations, indicators, schedules...)
• Participate in and report on audit and internal control actions within the department
• Periodically inform of the progress of requests (internal to the department and towards business units)

VI. Manage the team

• Support, manage, coordinate, and lead the team in accomplishing their missions
• Conduct performance evaluations of staff under their responsibility, ensure the development of employee skills, and identify appropriate training/mobility actions
• Provide a working framework for the team by coordinating missions and defining clear, achievable objectives
• Ensure the execution of missions through facts and achievement of results in compliance with procedures
• Provide employees with all necessary methodological support to ensure the proper execution of missions
• Manage resources based on activity (absences, leave...), assess workload, and plan accordingly
• Direct, organize, plan, and control the activities of the entity
• Ensure the search for and evaluation of service providers

Profile sought: We are looking for a professional recognized for their expertise in IS project management, possessing a strong ability to lead complex projects and coordinate numerous stakeholders in a demanding and constantly evolving environment. The ideal candidate has solid experience in managing service providers, monitoring service contracts (SLA), and budget management. They master the issues related to information systems, application architectures, and development cycles, while moving with ease in an international context requiring a good level of English. Their sense of organization, rigor, and result orientation allows them to effectively lead the projects entrusted to them. Finally, as a proactive proposer, the candidate actively contributes to the continuous improvement of processes, tools, and methods, while supporting teams toward achieving performance and service quality objectives.

Position based in Roissy-en-France, teleworking possible for an average of 2.5 days per week