Change & Release Manager M/F

Volkswagen Financial Services has been supporting the development of the Volkswagen Group brands - Volkswagen, Audi, Seat, Cupra, Skoda and Volkswagen Utilitaires - and their dealer networks for over thirty years. We thus play the role of a mobility vector for our end customers, individuals or businesses, by providing them with a complete range of financing and leasing solutions, as well as complementary services and insurance adapted to customer needs. In 2023, for the 4th consecutive time, we were certified "Great Place to Work" and we are also ranked 18th in the Best Workplaces list. Find all the latest news from Volkswagen Financial Services on our LinkedIn space: https://www.linkedin.com/company/volkswagen-financial-services-france/mycompany/ Website: https://www.vwfs.fr/

As part of a new position creation, our DSI is looking for a Change & Release Manager M/F.

Reporting to the IT Operations department, he/she will be responsible for the following missions:

I. You will manage changes

• You will be responsible for the ITIL Change Management process
• You will organize CAB sessions as Change Manager with all stakeholders
• You will analyze change requests with a customer-oriented and risk management approach
• You will prepare changes with the Change team and project teams, you will plan change requests and production releases, and you will ensure the operability of changes put into production
• You will communicate on changes and production releases, you will maintain and produce KPIs for the change management process, and you will propose KPIs representative of the Change Management process
• You will pilot changes on production environments
• You will occasionally perform deployments in addition to the Change team
• You will coordinate changes organized by the Headquarters teams (Maintenance and projects)
• You will perform level 1 and level 2 controls of the scope processes and evolve the Change Management process

II. You will manage releases

• You will organize deliveries from Project teams to production environments (Production and Consolidation)
• You will maintain a release calendar for production environments and communicate on the release calendar
• You will track the versioning of releases across all environments
• You will participate in PMO reviews during project milestones, and you will challenge project teams regarding production prerequisites
• You will collaborate with project teams, application support teams, central teams, and service providers
• You will collaborate on the Release management process and propose KPIs representative of the Release Management process

III. You will industrialize operations

• You will participate in the industrialization of application project deployments with the integration teams, as well as the industrialization of reporting within the framework of change management
• You will propose areas for improvement to secure production releases
• You will define areas for improvement to integrate changes into the service catalog

Profile sought You have a background in information systems with a minimum of a Bac +4/5 level You have a minimum of 5 years of experience in Change Management / Project Delivery Management / Production Integration / within environments with regulatory constraints. Key skills: change management / release management / analytical skills / ITIL knowledge / communication / fluent English

Position based in Roissy-en-France or Villers-Cotterêts; teleworking possible up to an average of 2.5 days per week