Backoffice After-Sales Commercial Consultant

The Backoffice After-Sales Commercial Consultant will be responsible for supporting the management of importers in Latin America, acting as a strategic partner in analyzing indicators, monitoring action plans, developing executive presentations, and coordinating regional projects. This professional will play a fundamental role in transforming data into concrete actions to drive market results, ensuring the monitoring of key After-Sales KPIs, the dissemination of best practices, and the implementation of strategic initiatives throughout the region. In addition to operational and analytical support for the team's routines, they will lead regional projects, develop business studies, and act as an interface between different areas of the organization to ensure the execution of strategies and the achievement of profitability, customer satisfaction, loyalty, and sustainable growth objectives.

Responsibilities and duties

• Consolidate, analyze, and monitor performance indicators for Latin American markets;
• Support the identification of opportunities and risks in the markets under their responsibility;
• Prepare executive presentations, management reports, and materials for regional meetings;
• Develop business analyses to support decision-making for leadership and field consultants;
• Monitor importers' action plans, tracking deliveries, results, and deadlines;
• Coordinate regional strategic projects involving different areas of the company;
• Act as an interface between After-Sales, Sales, Product, Marketing, Network Development, and other support areas;
• Develop and implement tools, processes, and methodologies for operational efficiency gains;
• Identify and disseminate best practices among the markets in the region;
• Support the preparation and conduct of workshops, training, and regional events;
• Develop business cases related to profitability, customer experience, parts, services, and loyalty;
• Ensure the quality, consistency, and reliability of information used by the regional team;
• Contribute to transformation initiatives and continuous improvement of the area's processes.

Requirements and qualifications

• Completed higher education in Administration, Economics, Engineering, Statistics, Information Technology, Data Science, International Relations, or related fields;
• Advanced knowledge of Excel and PowerPoint;
• Knowledge of Power BI or data visualization tools;
• Experience in indicator analysis and preparation of management reports;
• Knowledge of project management and schedule monitoring;
• Ability to structure analyses and recommendations for decision-making;
• Experience with After-Sales;
• English and Spanish from intermediate level, with advanced level being considered a differentiator;
• Organized, proactive, and results-oriented profile, with a sense of urgency, attention to detail, business vision, good communication, ease of working in a team, adaptability, and focus on continuous improvement;
• Availability for national and international travel.

Differentiators:

• Experience in the automotive segment;
• Knowledge in finance and profitability analysis;
• Experience in multicultural environments.

Additional information Job Title: Consultor Comercial de Pos vendas Back office Work location: São Bernardo do Campo/SP Hybrid work, 3 days in person. Availability for national and international travel.

Benefits:

• Vehicle purchase with discount
• Gympass
• Food Voucher
• On-site cafeteria
• On-site parking - free
• Chartered bus
• Annual PPR
• Health Plan
• Private Pension
• Pecúlio Plan
• Zenklub - mental health and emotional well-being platform </body>