VOIS Call Center Advisor Cairo

Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a positive customer experience.

Resolve customer issues efficiently by identifying problems, troubleshooting, and providing accurate information or solutions.

Document all customer interactions and maintain detailed records in the CRM system.

Escalate complex or unresolved issues to the appropriate department or supervisor as needed.

Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction metrics.

Stay updated on VOIS products, services, and policies to provide accurate and up-to-date information to customers.

Collaborate with team members and other departments to ensure seamless service delivery.

Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.

Adhere to company policies, procedures, and compliance standards at all times.

Gather customer feedback and share insights to contribute to continuous process improvement.

Fluent in English C1 is a Must

Cairo residents with ability to commit to the Hybrid work module

College Graduates ONLY

Egyptian Nationality is a must.

Soft and communication skills.

Males & Females