Team Lead User Operations

Applicants Should Be/Have:

• Flexible, Adaptable, Energetic, Humble.
• Having a growth mindset: You seek out learning opportunities for yourself and the team. You learn from mistakes and move forward.
• Self-Starter that radiates positivity, prestigeless-ness and a “can-do” attitude.
• Master’s degree or at least 2 years’ work experience within relevant fields.
• Flexible schedule, with willingness to work early morning, late nights and weekends.
• Must be Native in English and experience from living in the US
• Experience from living in Ireland
• Masters Degree in International Business Law
• Valid driver license
• Extensive knowledge with the urban area they work in (Stockholm and Dublin)
• Proficiency with Zendesk operations
• Have lived in multiple countries and have international experience

Primary Job Duties:

• Identifying and assessing users help inquiries to create a world-class user experience.
• Building and proactively improving user’s opinion of and relationship to the voi community.
• Collecting, analyzing and reporting data to primarily the operations manager.
• Assisting in the development and improvement of internal and external user processes.
• Providing support to and taking care of your teammates as well as adding to the voi culture.

Job Also Includes:

• Unplanned tasks that may vary and require movement on a daily basis - At the office, the field or remotely.
• Logging of Daily tasks completed by our charging community
• Close work with the operations, data analytics & product teams in particular, and the entire company in general, to streamline and increase efficiency.
• Entering at the heart of last mile transportation start-up, with rapid growth and global ambitions. VOI Technology is creating a system of electrically powered scooters around urban centers to provide an affordable, sustainable, and exhilarating way to commute while helping people to reduce their carbon footprint and cities to have a more sustainable transportation network. VOI is headquartered in Stockholm, Sweden and is rapidly expanding across Europe and the world! and at the heart of Europe’s first dock-less bike share company!