Senior Expert Service Advocate (m/f/d) (Service Technician - IT)

At Vodafone, we work every day on a better future. For a world that is better connected, more inclusive, and more sustainable. Because for us, technology is only as strong as the people who use it. Join us and let's shape the world of tomorrow together.

Senior Expert Service Advocate (m/f/d) Job ID: 269784

What to expect:

• As a Senior Expert Service Advocate (m/f/d), you will actively help shape the Vodafone Spirit.
• You are responsible for the technical services assigned to you, continuously keeping customers and their expectations of the service in mind.
• As a Project Leader, you manage the entire lifecycle of the Disaster Recovery plans - from planning and updating to continuous further development.
• You regularly document and update emergency strategies and coordinate tests and reviews to ensure the effectiveness of the Disaster Recovery plans.
• You work closely with various specialist departments to continuously optimize processes.
• You ensure the provision of services within the agreed Service Levels and are activated by the TONS in the event of unclear Service Incidents. In this context, you undertake on-call duties to support the fastest possible service recovery at all times, are part of the crisis management team, and work towards the continuous improvement of the service across all involved specialist departments.

What distinguishes you:

• Degree in a technical field or many years of activity in the IT/telecommunications and service sector
• Several years of technical expertise in various specialist areas in the IT and telecommunications sector
• Experience in Project Management and Business Continuity
• Professional appearance and communication, especially regarding management
• Ability to argue and present convincingly
• Structured and independent way of working
• Very good English skills, both written and spoken (B2 according to GER)

This position can be held full-time or near full-time part-time (at least 30 hours).

Your strengths and experiences count. Diversity and equal opportunities are important to us. We welcome applications from people with disabilities and will give them special consideration if they are equally qualified.

We are filling this position at the Düsseldorf or Unterföhring location for Vodafone GmbH, Berlin for Vodafone Deutschland GmbH, and Kerpen for Vodafone West GmbH.

What we offer you:

• Flexibility: Work from the office or home office in consultation with your team and your manager. Also up to 20 days per year from other EU countries as well as from an increasing number of non-EU countries.
• Attractive compensation and pension scheme: In addition to your basic salary, you will receive performance-related bonus or commission payments and, with our pension plan, a company pension scheme.
• Further education: You decide which of our learning and training programs you will use to promote your individual development.
• Work-Life-Balance: Whether daycare, health & mindfulness programs, or the gym: you flexibly shape your job and your private life. We support you. Also with the care of relatives.
• Discounts and additional benefits: As an employee, you receive special offers on all our products for mobile, landline, internet, and TV.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as diverse as our customers and our society. Whether ethnic origin, skin color, age, gender identity, sexual orientation, disability, religion, political affiliation, trade union membership, nationality, health status, social origin, or cultural background: at Vodafone, there is no place for discrimination.

Together we can.