Professional Application Operations Run (m/w/d) (IT Quality Assurance Coordinator)

At Vodafone, we work every day on a better future. For a world that is better connected, more inclusive, and more sustainable. Because for us, technology is only as strong as the people who use it. Join us and let's shape the world of tomorrow together.

Professional Application Operations Run (m/w/d) Job ID: 284458

What awaits you:

• As a Professional Application Operations Run (m/w/d), you are responsible for 2nd-level support for applications, services, and infrastructure with the support of long-standing, experienced colleagues.
• You track the Service Level Agreements and service KPIs for the responsible services and applications, monitor their compliance, and react proactively to imminent target violations as well as quality restrictions.
• You identify, coordinate, and implement proactive optimization measures for incident avoidance with potential negative impacts on customers together with the IT development areas.
• You support the establishment of efficient monitoring.
• You take over escalation management up to the group leader level.
• You support internal committee work regarding the coordination and implementation of process changes.
• You support the implementation of projects in the LifeCycle for the respectively responsible applications.
• You support project work in the feasibility, implementation, and stabilization phases after Go-Live.

What distinguishes you:

• Completed studies in electrical engineering or computer science at a university or technical college, or a dual study program in computer science, or information technology training.
• Initial professional experience (1-2 years) or experience in IT application operations or in telco network operations.
• Willingness for continuous further training.
• Good analytical, conceptual, and organizational skills.
• Very good English skills in spoken and written form (B2 according to GER).

This position can be held full-time or near full-time part-time (at least 30 hours). Your strengths and experiences count. Diversity and equal opportunities are important to us. We welcome applications from people with disabilities and will give them special consideration if they are equally qualified. We are filling this position at the Eschborn location for Vodafone GmbH.

What we offer you:

• Flexibility: Work from the office or home office by arrangement with your team and your manager. Also up to 20 days per year from other EU countries as well as from an increasing number of non-EU countries.
• Attractive compensation and pension scheme: In addition to your basic salary, you will receive performance-related bonus or commission payments and, with our pension plan, also a company pension scheme.
• Further training: You decide which of our learning and training programs you use to promote your individual development.
• Work-Life-Balance: Whether daycare, health & mindfulness programs or
• Gym: You flexibly shape your job and your private life. We support you. Also in the care of relatives.
• Discounts and additional benefits: As an employee, you receive special offers on all our products for mobile, landline, internet, and TV.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as diverse as our customers and our society. Whether ethnic origin, skin color, age, gender identity, sexual orientation, disability, religion, political affiliation, trade union membership, nationality, health status, social origin, or cultural background: at Vodafone, there is no place for discrimination.

Together we can.