Employee Relations Specialist

About the company

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Your tasks

Social insurance

• Visit and deal with labor and social insurance officials regarding any legal issues or requirements in a timely manner.
• Maintain good relationships with labor and social insurance offices.
• Keep Vodafone’s side clear from any labor related legal obligations or accountabilities.
• Ensure that all social insurance forms are signed and delivered to social insurance offices on time.
• Handle and follow up on social insurance issues related to Vodafone employees.
• Provide assistance and guidance to all Vodafone staff facing any personal issues with the social insurance authority.
• Issue monthly payments, i.e. social insurance, health insurance, and labor office emergency fund checks.
• Respond to Vodafone employees' requests such as national ID form approvals, job title modifications, and annual leave entitlements.
• Handle any alimonies or court inquiries concerning Vodafone employees.
• Handle unpaid vacation procedures and ensure that all required documents are signed and submitted to the social insurance office on time.
• Hold meetings with labor, social insurance, and ministry of defense inspectors and ensure all visit arrangements are executed properly.
• Provide qualitative employee relations services to Vodafone employees at all levels by responding to their requests and providing assistance and guidance.
• Maintain a strong customer focus and employee experience perspective, as well as external best practice understanding.
• Strictly adhere to the requirements of confidentiality, discretion, and integrity.
• Demonstrate good analytics, problem solving, and decision-making skills combined with influencing and negotiation skills.

Personnel operation

• Handle daily HR administrative tasks, including responding to employee inquiries and maintaining HR records.
• Ensure smooth operation of HR processes and systems.
• Support HR projects and initiatives as required.
• Facilitate the onboarding process for new hires, including orientation and completion of necessary paperwork.
• Ensure all new joiners complete Medical Form 111 and other required documentation.
• Coordinate with relevant departments to set up new employees' access.
• Handle the offboarding process for departing employees and their final documentation.
• Monitor employee contract renewals, ensuring timely communication and documentation.
• Maintain a database of contract expiration dates and renewal statuses.
• Handle walk-in inquiries from employees and external stakeholders.
• Provide information and support for HR-related queries.
• Direct complex issues to the appropriate concerned teams.
• Draft and issue HR letters, including embassy letters, general letters, and bank letters.
• Ensure all letters are accurate, professional, and comply with company policies.
• Maintain an organized and secure system for HR document archiving.
• Ensure all employee records are accurately filed and easily accessible.
• Conduct regular audits to ensure compliance with data protection regulations.
• Ensure all company property is returned, and access is revoked.
• Complete necessary paperwork and update HR records.
• Develop and enhance current processes.
• Manage personnel documents withdrawal and return process.
• Archive documents for all full-time employees.
• Manage onboarding and offboarding processes.
• Handle new joiners contract signing activities and contractors to employee conversion sessions.
• Process contract renewals.
• Ability to handle sensitive information with confidentiality and discretion.
• Manage escalation by resolving issues on priority and at root to avoid recurrence.
• Ensure 100% compliance with accuracy and quality standards.
• Be proactive, problem-solving, prioritize tasks, and demonstrate a robust understanding of business needs and empathetic customer management.
• Adhere to service level delivery model, resolve and close requests as per defined SLA.
• Minimum 1 year’s experience; social insurance experience will be a plus.

Other

Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.