Cybersecurity Frontline Technician Specialist

About the company

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.

Your tasks

What you’ll do Role purpose: To run frontline and online activities, actively monitor security systems, and provide early alerting and basic troubleshooting when needed.

Key accountabilities and decision ownership

• Provide 24/7 monitoring and alerting for security services and malicious activities; take mitigation actions and escalate urgent cases to the on-call security engineer.
• Responsible for implementation of user access profiles defined and approved by the production system and data owners.
• Responsible for implementing the approved and assigned security requests for changes.
• Provide initial troubleshooting and diagnostics for security-related incidents.
• Handle incident communications within the team and with other teams when necessary.
• Responsible for analyzing produced alerts and creating use cases based on investigations.

Requirements

Core competencies, knowledge and experience

• Interpersonal and communication skills.
• Time management skills.
• Innovative thinking.
• Team player and customer focused.
• Logical thinking and takes responsibility.

Must have technical and professional qualifications

• Bachelor’s degree in engineering or computer science.
• Experience: 1 year in technology, preferred 1 year as security engineer.
• Experience in security systems and services KPIs monitoring.
• MS, Linux, and database knowledge.

Other

Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe, valued, and included.