Network Consultant

At Vivo Vita, we are specialists in technology, network infrastructure, and cybersecurity, and we have a clear purpose: to drive digital transformation with intelligence, security, and innovation.

Here, we transform strategy into impact. We create solutions that optimize processes, strengthen operational resilience, and build more secure digital environments.

We believe that the future is made by people. Therefore, we seek talents who want to learn, evolve, and co-create with us in a collaborative, flexible, and connected environment.

We value creativity, protagonism, and the desire to transform challenges into real results.

We are committed to offering cutting-edge technology, constant development, and experiences that expand each person's potential.

Come be part of a team that innovates, inspires, and transforms tomorrow.

Responsibilities and duties

Act as the bridge between business needs and technical operations. Supervise the entire lifecycle of technological services, ensuring they are delivered with quality, efficiency, and aligned with the objectives of the company and the client.

• SLA and KPI Management: Continuous monitoring of agreed service levels, ensuring that IT meets performance, availability, and response time expectations;
• Incident and Problem Management: Leadership in the rapid resolution of failures and root cause investigation to prevent critical incidents from recurring;
• Relationship and Vendors: Management of partnerships and external contracts, ensuring that third parties fulfill the required deliveries;
• Continuous Improvement: Analysis of metrics and feedback to optimize processes, reduce costs, and raise the quality of service provided to users;
• Governance and Best Practices: Alignment of workflows with internationally recognized frameworks, such as the ITIL best practices library.

Requirements and qualifications

• Completed higher education;
• Organization;
• Advanced English;
• Experience in service management;
• Mastery of frameworks such as ITIL v4 to manage the service lifecycle;
• Knowledge to define, measure, and ensure compliance with service level agreements with internal and external clients;
• Familiarity with integrated management tools (such as Jira Service Management, ServiceNow, or HP Service Manager);
• Ability to restore operations quickly and identify the roots of failures to prevent recurrence.

Additional information

Benefits of a Vitalent:

• Meal voucher (Pluxee Benefícios);
• Medical Assistance and Dental Assistance (extendable to dependents);
• Childcare assistance;
• Life insurance;
• Private Pension;
• Dayoff (1 day off during your birthday month);
• Profit Sharing;
• Exclusive Vivo employee offer (50% discount on the bill in your name), with special discounts on landline, broadband, and TV;
• Discounts on universities, courses, and extensions;
• Partnerships with Sesc and Senai;
• Wellness Programs.