Group Head Operations

Responsibilities:

Coordinate General Managers, Business Unit Managers and Heads across the Group.

Drive regular management meetings, reporting and follow-up.

Track KPIs, targets, decisions, deadlines and key deliverables.

Hold managers accountable for agreed priorities and timelines.

Identify and resolve cross-business operational issues.

Coordinate activities across creative, film/media production, hospitality, restaurants, arts and culture.

Provide consolidated operational updates and performance reports to Group Leadership.

Maintain business continuity and operational momentum when the principal leader is unavailable.

Requirements:

Master's degree in Business Administration, Management, Operations or a related field.

8 years' relevant experience in operations, business management or a senior management role.

Proven experience coordinating multiple business units, departments or operating divisions.

Strong experience with KPIs, performance management, reporting and operational execution.

Experience working with and coordinating senior managers.

Experience in a multi-unit or diversified organisation.

Must Have Skills: 

Strong leadership and coordination skills.

Excellent follow-through and accountability management.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Strong organisational and time-management skills.

Ability to manage multiple priorities and business units.

Strong judgement, discretion and integrity.

Ability to work effectively across creative, media/film production, hospitality, restaurant, arts and culture environments.

Preferred Requirements:

Experience in Creative/Media, Film Production, Hospitality, Restaurant Operations, Arts & Culture, Theatre or Events.

Experience working in a Group-level or multi-business environment.

Experience coordinating creative and commercial operations.