Business Analyst Order Management System (OMS) / FLUENT F-H m/f (M/F)

Do you want to evolve in a dynamic and international environment, in contact with the biggest players in Luxury and Retail? Do you like taking on technological challenges and supporting clients in optimizing their e-commerce processes?

Then this opportunity is made for you!

What will we do together? Within our e-commerce activity, we support major Luxury and Retail brands in the implementation and optimization of their Order Management System (OMS) on an international scale. As an OMS Business Analyst, you will play a key role in our clients' success by actively participating in the implementation of their OMS solutions with the VISEO teams.

Your mission will consist of understanding and analyzing the needs of our clients' IT departments, translating these requirements into concrete solutions, and ensuring their effective implementation. Thanks to your expertise in supply chain, order management, and distribution, you will be a true advisor to our clients, helping them adopt industry best practices.

Your missions:

• Lead requirement gathering workshops and identify requirements with stakeholders
• Organize and prioritize these requirements by facilitating design workshops with clients
• Collaborate with the technical architect and development teams to ensure optimal implementation without compromising performance and security
• Write user stories for the integration of needs into the solution (contribution, workflow, specific developments)
• Write interface specifications (OMS/ESB, OMS/third-party solutions: payment, taxes, etc.)
• Perform acceptance tests and support the client during the UAT phase until production, by writing user guides
• Evaluate new needs, be proactive, and guarantee the application of best practices

Who are you? You are a graduate of an engineering school or hold a Master's degree (Bac +5), with at least 2 years of experience as an OMS Business Analyst. You have a good knowledge of APIs and the E-commerce sector, allowing you to evolve effectively in an omnichannel environment.

Your technical and functional skills:

• OMS/E-commerce & Omnichannel Expertise: You understand the complex issues related to order management for international companies
• Customer journeys: You master different omnichannel scenarios (Store to Web, Ship from Store)
• APIs & Interfaces: You know how to explore APIs, define call processes (inputs, outputs), and write detailed technical and functional specifications
• OMS Solutions: You have good knowledge of Fluent Commerce or another OMS solution
• Project management: You are comfortable with Scrum and V-model methodologies and work on both technical assistance and fixed-price projects
• Workshop facilitation: You know how to organize and lead meetings bringing together business and technical experts
• Writing & configuration: You have experience in writing OMS specifications and User Stories, as well as in configuring an OMS platform
• Tools & Languages: You are proficient in Excel, the Atlassian suite (JIRA, Confluence), and have operational English

What do we have to offer you?

• Attached to a team of experts, you will be part of the e-commerce community: the proximity and human scale of our organization will allow you to make your initiatives visible.
• Training, certifications, and support throughout your career path.
• Joining our teams means contributing to performance that has meaning: creating sustainable value by reconciling economic performance, environmental responsibility, and societal impact, by acting concretely for the general interest with Komeet through skills-based sponsorship, by supporting Café Joyeux and the Institut Imagine, and by strengthening inclusion with Yumaincap.
• A flexible organization promoting work-life balance.

Join our teams and integrate the #VISEOspirit!

With 3,000 employees operating on 5 continents, VISEO combines agility and the complementarity of its expertise to make digital technology a real lever for competitiveness and performance.

An inclusive and committed employer, VISEO acts daily to promote diversity, prevent all forms of discrimination, and guarantee a respectful working environment. Committed to team diversity and the richness of career paths, we encourage all applications, value all talents, and implement all necessary adapted measures to support each talent in the long term.