Security Supervisor

YOUR MISSION (The Job Description):

The Shift Supervisor will play an important role in supervising the daily activities of the Security Department on the assigned shift and will work closely with Security Manager.

Requirements: THE NITTY-GRITTY (The Essential Job Duties):

Supervise, train, and evaluate security staff to ensure Team Members receive necessary guidance to accomplish established objectives in accordance with departmental standards

Ensure proper detainment procedures and detainment techniques are clearly understood and carried out in accordance with civil/criminal laws and company policy and procedures; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed

Maintain all current information on cheats, thieves, unhoused, etc. to ensure the protection of company assets, patrons, and Team Members; develops and maintains open communications with law enforcement agencies and security personnel of other casinos to relay security information

Resolve guest complaints and ensure that all areas of proper guest service are adhered to

Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested

Handle all drug testing procedures for reasonable suspicion, assuring that Virgin Hotels Las Vegas maintains its' procedures and liability issues

Ensure that all proper procedures for table games department are correctly implemented and maintained, i.e., files, credits, transfers, pit boxes, drops, etc.

Performs other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments

Ability to break down barriers and resolve potential conflicts swiftly and effortlessly

Strong communication and presentation skills to all levels of management

Ability to think outside the box and approach all issues with a completely fresh approach

Ability to anticipate needs and over deliver wherever possible

Candidates must think on their feet and use their initiative to solve problems and deliver solutions

Excellent guest relations, communication, presentation, and organization skills of utmost importance

Able to change direction and work on multiple project aspects at once

Enthusiastic, passionate, able to inspire and motivate others

Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and strive to deliver high quality and brilliant guest service

Always communicate effectively with guests and all levels of Team Members

MUST HAVE'S

Current, legal, and unrestricted ability to work in the United States

Valid Nevada driver's license is required. Must provide a Nevada motor vehicle report with no points in the last 12 months and no DUI's or reckless driving charges

Ability to obtain a Nevada gaming license required

Ability to obtain required safety certifications

Basic knowledge of Nevada civil and criminal laws

Knowledge and understanding of electronic, video and alarm functions

Knowledge and understanding of Nevada laws concerning powers of detainment procedures

The skills necessary for effective performance within this position are typically acquired through the completion of a high school education or equivalent, as well as through two years progressive experience in security operations. Supervisory experience preferred

REGULATORY AND COMPLIANCE RESPONSIBILITIES

Attend required training sessions offered by Virgin Hotels Las Vegas

Perform the duties described in compliance with local laws and regulations

Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco

Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.

Consult internal control procedures and policy manuals for guidance

Report illegal activity to the appropriate levels of management

THE WORKING CONDITIONS

Spend majority of the shift on the casino floor and hotel property

Standing and walking for the entire shift. Proper footwear is required

Work in an environment that is subject to varying levels of cold, heat, smoke, light (including flashing lights), and sound. Exposure to varying weather conditions. Proper protection provided

Read and write legible reports in English

Identify and quickly respond to potential problems and conflicts and defend self and others in combative situations

Lift up to 60 pounds, and push and pull drop boxes and money carts weighing up to 200 pounds without assistance

Able to assist sick or injured guests and Team Members

Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts

Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

VALUABLE TRAITS

50% logical / 50% creative / 100% AWESOME

Enjoy working with a team and alone as the situation dictates

Adaptive, Flexible!

Embody "great attitude"

Unwavering integrity and endless work ethic

Appreciate constructive feedback, as well as graciously providing the same

Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.

Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer