Service Desk Analyst

About the company

Service Desk Analyst – 12-Month Contract – Cambridge My customer is looking for a customer-focused Service Desk Analyst to provide IT support across service desk tickets, desktop support, AV and meeting room technology. The successful candidate will have excellent communication skills, a proactive approach and a strong focus on delivering a positive user experience.

Your tasks

Key Responsibilities of the Service Desk Analyst

• Manage and resolve service desk tickets and user support requests in line with agreed SLAs.
• Provide hands-on desktop support for hardware, software and Windows-related issues.
• Support meeting rooms, AV equipment and conferencing technology.
• Troubleshoot IT issues and escalate where necessary.
• Provide clear communication and regular updates to users throughout the resolution process.
• Assist with IT equipment setup, deployments and general onsite support.
• Work collaboratively with wider IT teams to ensure timely resolution of issues.

Requirements

Skills Required from the Service Desk Analyst

• Experience working within an IT service desk or IT support environment.
• Windows 10/11 desktop support and troubleshooting.
• Hardware, software and peripheral support.
• Experience managing incidents and service requests through a ticketing system.
• AV and meeting room technology support.
• Microsoft 365 support experience.
• Excellent customer service and communication skills.
• Strong troubleshooting, prioritisation and problem-solving abilities.

What we offer

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

How to apply

Apply now to speak with VIQU IT in confidence or reach out to Connor Smal via the VIQU IT website.

Other

The Service Desk Analyst is required onsite, 5 days a week in Cambridge.

For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.