1st Line Support

About the company

VIQU have partnered with a leading organisation within the legal sector who are seeking a 1 Line Support contractor to provide some additional BAU support to their Service Desk.

Your tasks

Key skills & responsibilities for the 1 Line Support:

• 1 Line / Service Desk Support – in a Windows / Microsoft environment.
• Windows 10/ Windows 11
• Microsoft 365
• Exchange
• Azure
• Outlook
• MS Teams
• Active Directory
• Telephony support
• Triaging tickets and escalating to relevant teams where necessary
• Using ServiceNow ticketing system
• Mix of remote & deskside support - including working on a tech bar
• Good customer service skills
• Experience with iManage or Bomgar (desirable)

Requirements

This 1 Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.

What we offer

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

How to apply

Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.

Other

1 Line Support – 6-Month Contract – Hybrid - Liverpool

Role details

• Job role: 1 Line Support
• Job type: Contract
• Duration: 6 months’ contract
• Rate: £140 - £155 per day
• Working hours: 37.5 hours per week Monday - Friday
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool

For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.