Customer Experience Manager
Vinfast Trading And Production JSCVinhomes Ocean Park, Đa Tốn, Gia Lâm, Hà Nội, Việt Namvietnamworkspublished 10/30/2026
Your tasks
Measurement and Analysis of After-Sales Customer Satisfaction Metrics
- Design and implement post-service customer satisfaction surveys to measure CSI, NPS, and CSAT across product lines, regions, and service workshops, ensuring comprehensive and reliable customer experience data collection.
- Consolidate, cleanse, and standardize survey data and customer feedback from contact centers, customer applications, and social media...
Requirements
- Bachelor’s degree in Business Administration, Marketing, Customer Experience, Operations, or a related field; MBA is a plus.
- 7+ years of experience in Customer Experience, Customer Service, Customer Operations, with significant experience in automotive is a MUST. - Experience managing omnichannel customer service operations, contact centers, CRM, digital channels, and customer analytics....