Key Partnerships Manager

As Key Partnerships Manager, you will be responsible for managing, retaining and growing a portfolio of important client relationships, while supporting the effective performance and development of the wider Partnerships team.

We would be very interested to hear from applicants who are exceptional at:

• Developing, nurturing and strengthening long-term client relationships.
• Creating new opportunities and delivering sustainable growth from existing client accounts.

• Using data and insight to make commercially relevant recommendations.
• Delivering excellent service while balancing client expectations with operational and commercial requirements.

• Leading, coaching and supporting colleagues to achieve high standards.
• Being solution-focused, accountable and results-driven.

Job requirements

To thrive in this role, you will need to be commercially minded, highly organised and adaptable, with a proactive approach to client management, revenue growth and team leadership.

Because this is a fully remote role, a minimum of three years experience working from home is essential, along with a professional and distraction-free home office set-up. This must be a dedicated room or space that can be closed off from other household members and interruptions.

Essential skills and attributes:

• Ideally, you will have 3+ years of account management experience, preferably within the property, outsourcing, technology or another service-led sector.
• Experience of managing commercially important or complex client relationships.

• Ideally, you will have 3+ years experience of solution selling, as transactional selling does not form part of our sales process.
• Demonstrable experience of retaining clients and generating additional revenue through upselling and cross-selling.

• Strong analytical skills and confidence using data to identify account trends, risks and opportunities.
• Excellent communication, presentation and stakeholder-management skills.

• Patience and perseverance when managing long-term outsourcing and account-development pipelines.
• The ability to work with fluidity, manage competing priorities and remain effective in a fast-moving environment.

• Experience of HubSpot or a similar CRM platform.

Job responsibilities

Once the New Business Team has onboarded a new B2B Client, you will take ownership of the assigned client relationships, focusing on retention, revenue growth, service development and client advocacy.

Account Management and Client Relationships

• Take ownership of an assigned portfolio of key property industry clients with a specific focus on Online Estate Agents and Fast Buy & Sell Companies
• Build trusted relationships with client stakeholders through regular meetings, account reviews and proactive communication.

• Develop a detailed understanding of each client business, objectives, challenges and use of Viewber services.
• Act as a trusted advisor, providing insight and recommendations that help clients maximise value from the partnership.

• Manage bespoke client requirements and provide appropriate support with live booking queries where required.
• Identify, manage and escalate client issues or complaints in line with internal procedures, ensuring concerns are followed through appropriately.

Commercial Growth and Retention

• Retain and grow client relationships by identifying opportunities to increase engagement and usage of Viewber services.
• Identify and progress upsell and cross-sell opportunities based on client requirements, account performance and data analysis.

• Work collaboratively with clients to develop commercially viable solutions that meet their evolving requirements.
• Identify opportunities for case studies, testimonials and other client advocacy.

• Contribute towards agreed individual and team revenue, retention and growth objectives.

Data, Insight and Account Development

• Review client usage, performance and account data to identify trends, risks and commercial opportunities.
• Use data and insight to support client recommendations, account reviews and internal decision-making.

• Maintain accurate and up-to-date client, activity and opportunity records in HubSpot and Viewber internal systems.
• Provide account and performance information to support end-of-month metrics, management reporting and Board requests.

Service Delivery and Operational Support

• Maintain a thorough understanding of Client Terms and Conditions, Viewber services and the client sectors we support.
• Work closely with Service Operations to ensure important Client issues are understood and resolved effectively.

• Ensure client documentation and commercially sensitive information is stored securely within approved Viewber systems, including OneDrive, and not on external personal systems.
• Identify recurring service, operational or technical issues and report them through the appropriate internal channels.

Market, Product and Partnership Development

• Provide client and market feedback to the Product Team, including emerging requirements, competitor activity and opportunities for enhanced or new services.
• Collaborate with Product, Marketing, Service Operations, Accounts and Business Development to improve client experience and support partnership growth.

• Represent Viewber professionally during client meetings, presentations, webinars, industry events and demonstrations of the booking platform.
• Contribute ideas and recommendations to strengthen Viewber approach to client management and partnership development.

Additional Information

While the role is home-based, you must be comfortable conducting in-person and virtual meetings, preparing presentations, hosting or attending webinars, attending industry events and demonstrating our booking platform.