Head Of After Sales Department

Job Purpose We are looking for a Head of After Sales to lead and grow Suzuki Vietnam’s After Sales business across Service, Parts & Accessories, and Customer Care. In this role, you will shape the After Sales strategy, strengthen dealer capability, improve customer experience and drive sustainable revenue and profitability across the nationwide dealer network. You will...

• Bachelor’s degree in Engineering, Business Administration or a related field; a postgraduate qualification is a plus.
• At least 10 years of experience in automotive After Sales, including 5+ years in a senior leadership role.
• Strong background in dealer network management, Service, Parts & Accessories, and customer experience.
• Hands-on experience with CRM, customer data...