Airport Representative

Your tasks

Your primary duties include

• Coordinating and supervising the passenger's check-in process provided by our Ground Handling Agent;
• Service desk activities such as standby, offload, upgrade, and the handling of flight disruption under the Station Manager's direction;

• Pre-flight, and post-flight checks, and reports on the airline's CRS/DCS and other internal systems
• Acting and/or forwarding passengers' claims/complaints to the Sales & Service team

• Invoice checking, including those for lounge each month
• Other tasks assigned by Station Manager.

Requirements

Our successful candidate must have full work right in Singapore and meet the below minimum requirements:

• The requirement for an Airport Security Identification Card issued by Changi Airport;
• Proven interpersonal and strong customer service skills, professional appearance, cooperative attitude, flexibility in terms of scheduling with work experience in airline’s passenger and flight service an advantage

• Working knowledge of the airline's DCS, GDS & CRS with Amadeus is an advantage

Other

Work location: Changi Airport Terminal 3

Type of employment: full-time, roster based on Vietnam Airlines’ flight schedule. Immediate work commencement